The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.
How does the Perceived Ethicality of Corporate Services Brands Influence Loyalty and Positive Word-of-Mouth? Analyzing the Roles of Empathy, Affective Commitment, and Perceived Quality
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Citations
Cites
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
A three-component conceptualization of organizational commitment
Meyer, J. P., & Allen, N. J. (1991) · Human Resource Management Review · doi:10.1016/1053-4822(91)90011-z · Cited by 11,049
Consumers and Their Brands: Developing Relationship Theory in Consumer Research
Fournier, S. (1998) · Journal of Consumer Research · doi:10.1086/209515 · Cited by 7,542
Does Doing Good Always Lead to Doing Better? Consumer Reactions to Corporate Social Responsibility
Sen, S., & Bhattacharya, C. B. (2001) · Journal of Marketing Research · doi:10.1509/jmkr.38.2.225.18838 · Cited by 4,659
Tests for comparing elements of a correlation matrix
Steiger, J. H. (1980) · Psychological Bulletin · doi:10.1037/0033-2909.87.2.245 · Cited by 4,621
Negativity Bias, Negativity Dominance, and Contagion
Rozin, P., & Royzman, E. B. (2001) · Personality and Social Psychology Review · doi:10.1207/s15327957pspr0504_2 · Cited by 4,342
Corporate Social Responsibility, Customer Satisfaction, and Market Value
Luo, X., & Bhattacharya, C. B. (2006) · Journal of Marketing · doi:10.1509/jmkg.70.4.001 · Cited by 3,439
Product/Consumption-Based Affective Responses and Postpurchase Processes
Westbrook, R. A. (1987) · Journal of Marketing Research · doi:10.1177/002224378702400302 · Cited by 2,462
Cited by
Iglesias, O., Markovic, S., & Rialp, J. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2018.05.043 · Cited by 423
Self-citationSun, H., Rabbani, M. R., Ahmad, N., Sial, M. S., Cheng, G., Zia-Ud-Din, M., & Fu, Q. (2020) · Sustainability · doi:10.3390/su122410688 · Cited by 180
Bahadur, W., Aziz, S., & Zulfiqar, S. (2018) · Cogent Business & Management · doi:10.1080/23311975.2018.1491780 · Cited by 126
Metadata
- Authors
- Markovic, S., Iglesias, O., Singh, J. J., & Sierra, V.
- Venue
- Journal of Business Ethics
- Published
- 2015-12-14
- Volume
- 148
- Issue
- 4
- Pages
- 721-740
- ISSN
- 0167-4544 (ISSN-L)
- 1573-0697
- OpenAlex
- W2192338690
- Cited by
- 295
- References
- 13
- FWCI
- 12.97
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: How does the Perceived Ethicality of Corporate Services Brands Influence Loyalty and Positive Word-of-Mouth? Analyzing the Roles of Empathy, Affective Commitment, and Perceived Quality. https://app.cochat.ai/papers/10.1007/s10551-015-2985-6
- The paper
- Markovic, S., Iglesias, O., Singh, J. J., & Sierra, V. (2018). How does the Perceived Ethicality of Corporate Services Brands Influence Loyalty and Positive Word-of-Mouth? Analyzing the Roles of Empathy, Affective Commitment, and Perceived Quality. Journal of Business Ethics. https://doi.org/10.1007/s10551-015-2985-6
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
