The DOI matches its Crossref record; 26 of the 26 references it cites were found in a registry or an index.
The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development
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Citations
Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
An Examination of the Nature of Trust in Buyer-Seller Relationships
Doney, P. M., & Cannon, J. P. (1997) · Journal of Marketing · doi:10.2307/1251829 · Cited by 6,822
Determinants of Long-Term Orientation in Buyer-Seller Relationships
Ganesan, S. (1994) · Journal of Marketing · doi:10.1177/002224299405800201 · Cited by 6,741
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
Garbarino, E., & Johnson, M. S. (1999) · Journal of Marketing · doi:10.1177/002224299906300205 · Cited by 4,899
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing · doi:10.1177/002224299005400306 · Cited by 4,763
Consumer trust, value, and loyalty in relational exchanges
Sirdeshmukh, D., Singh, J., & Sabol, B. (2002) · Journal of Marketing · doi:10.1509/jmkg.66.1.15.18449 · Cited by 4,196
Cited by
Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships
Tabrani, M., Amin, M., & Nizam, A. (2018) · International Journal of Bank Marketing · doi:10.1108/ijbm-03-2017-0054 · Cited by 257
Tsai, J. C.-A., & Hung, S.-Y. (2019) · Information & Management · doi:10.1016/j.im.2018.09.014 · Cited by 104
Chou, S., & Chen, C.-W. (2018) · Journal of Business & Industrial Marketing · doi:10.1108/jbim-08-2017-0187 · Cited by 103
Nienaber, A.-M., Hofeditz, M., & H. Searle, R. (2014) · International Journal of Bank Marketing · doi:10.1108/ijbm-12-2013-0146 · Cited by 74
Sumaedi, S., Juniarti, R. P., & Bakti, I. G. M. Y. (2015) · Journal of Islamic Marketing · doi:10.1108/jima-06-2013-0045 · Cited by 52
Metadata
- Authors
- Aurier, P., & N’Goala, G.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2009-09-02
- Volume
- 38
- Issue
- 3
- Pages
- 303-325
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W2095291943
- Cited by
- 434
- References
- 26
- FWCI
- 22.98
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development. https://app.cochat.ai/papers/10.1007/s11747-009-0163-z
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- Aurier, P., & N’Goala, G. (2010). The differing and mediating roles of trust and relationship commitment in service relationship maintenance and development. Journal of the Academy of Marketing Science. https://doi.org/10.1007/s11747-009-0163-z
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
