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Cited by 19Usability and User Interface DesignInnovative Human-Technology InteractionSoftware Engineering Techniques and Practices

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Involving users early on in the design process: closing the gap between mobile information services and their users

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van de Kar, Elisabeth, den Hengst, Mariëlle·2009·Electronic Markets
DOI 10.1007/s12525-008-0002-y
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Abstract

Designing mobile information services, including mobile Internet services, mobile banking, interactive mobile television, location-based services etc. that capture a mass market has not been easy, and there have been many disappointments over the past years. There are still uncertainties with regard to the kinds of mobile services users want and need. We argue that users wants and needs depend on their context, which means that users should play an important role in the design process of mobile information services, through a structured approach in which developers and users work together. In this paper, we present a group-based approach to include the user early on in the design process in an efficient way. We have applied the group-based approach in three cases, i.e. mobile services for campus visitors, wireless applications for the process industry and services for crisis management. In all cases, involving users early on in the design process enabled the developers to gather useful information for designing mobile information services.

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Metadata

Authors
van de Kar, E., & den Hengst, M.
Affiliations
Delft University of Technology (NL)
Corresponding author
van de Kar, Elisabeth
Venue
Electronic Markets
Publisher
Springer Science and Business Media LLC
Published
2008-12-11
Volume
19
Issue
1
Pages
31-42
ISSN
  • 1019-6781 (ISSN-L)
  • 1422-8890
DOI
10.1007/s12525-008-0002-y
OpenAlex
W1991962254
Cited by
19
References
1
Citations by year
2024: 1 · 2022: 3 · 2021: 1 · 2020: 3 · 2019: 1 · 2017: 1 · 2014: 1 · 2013: 1 · 2012: 2
FWCI
4.05
Type
journal article
Language
en
Open access
Licence
Locations
Electronic Markets (publishedVersion, cc-by-nc)
Topics
  • Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
  • Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
  • Physical Sciences › Computer Science › Information Systems › Software Engineering Techniques and Practices
Keywords
user involvement in design, mobile information services, user-centered design, mobile banking, location-based services, mobile web services, co-design

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