The DOI matches its Crossref record.
The service organization: Climate is crucial
Overview
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Integrity signals
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Cites
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Claims the paper makes
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Citations
Cited by
A Role Theory Perspective on Dyadic Interactions: The Service Encounter
Solomon, M. R., Surprenant, C., Czepiel, J. A., & Gutman, E. G. (1985) · Journal of Marketing · doi:10.2307/1251180 · Cited by 2,004
The Management of Customer-Contact Service Employees: An Empirical Investigation
Hartline, M. D., & Ferrell, O. C. (1996) · Journal of Marketing · doi:10.1177/002224299606000406 · Cited by 1,920
Chan, K. W., Yim, C. K. (., & Lam, S. S. K. (2010) · Journal of Marketing · doi:10.1509/jmkg.74.3.048 · Cited by 1,081
The service organization: Human resources management is crucial
Schneider, B., & Bowen, D. E. (1993) · Organizational Dynamics · doi:10.1016/0090-2616(93)90032-v · Cited by 710
Self-citationChallenges in transforming manufacturing organisations into product‐service providers
Martinez, V., Bastl, M., Kingston, J., & Evans, S. (2010) · Journal of Manufacturing Technology Management · doi:10.1108/17410381011046571 · Cited by 567
Metadata
- Authors
- Schneider, B.
- Venue
- Organizational Dynamics
- Publisher
- Elsevier BV
- Published
- 1980-09
- Volume
- 9
- Issue
- 2
- Pages
- 52-65
- ISSN
- 0090-2616 (ISSN-L)
- OpenAlex
- W2006895556
- Cited by
- 419
- References
- 0
- FWCI
- 1.83
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The service organization: Climate is crucial. https://app.cochat.ai/papers/10.1016/0090-2616(80)90040-6
- The paper
- Schneider, B. (1980). The service organization: Climate is crucial. Organizational Dynamics. https://doi.org/10.1016/0090-2616(80)90040-6
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
