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Cited by 686

The DOI matches its Crossref record; 92 of the 92 references it cites were found in a registry or an index.

Conceptual model of the quality perception process

Open access
Steenkamp, Jan-Benedict E.M.·1990·Journal of Business Research

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Citations

Cites

Show all 92 references

Research works printed but not linked: 23

  1. Böckenhoff, 1983, Perspektiven des Marktes für Alternativ erzeugte Nahrungsmittel, Berichte über Land-wirtschaft, 61, 345
  2. Dover, 1982, Inferential Belief Formation: An Overlooked Concept in Information Processing Research, Vol. 9, 187
  3. Friedman, 1978, The Effect of Masculine and Feminine Brand Names on the Perceived Taste of a Cigarette, Decision Sciences, 9, 467, 10.1111/j.1540-5915.1978.tb00735.x · doi:10.1111/j.1540-5915.1978.tb00735.x
  4. Garvin, 1983, Quality on the Line, Harvard Business Review, 61, 65
  5. Garvin, 1984, What Does “Product Quality” Really Mean?, Sloan Management Review, 25
  6. Garvin, 1984, Product Quality: An Important Strategic Weapon, Business Horizons, 40, 10.1016/0007-6813(84)90024-7 · doi:10.1016/0007-6813(84)90024-7
  7. Grainer, 1979, Consumer Problems and Complaints: A National View, Vol. 6, 494
  8. 1987, 65, 106
  9. Holbrook, 1984, Situation-specific Ideal Points and Usage of Multiple Dissimilar Brands, Vol. 7, 93
  10. Kuehn, 1962, Strategy of Product Quality, Harvard Business Review, 40, 100
  11. Limprecht, 1982, Germany's World-class Manufacturers, Harvard Business Review, 60, 137
  12. Oxenfeldt, 1950, Consumer Knowledge: Its Measurement and Extent, Review of Economics and Statistics, 32, 300, 10.2307/1925578 · doi:10.2307/1925578
  13. Peterson, 1977, Consumer Perceptions as a Function of Product Color, Price, and Nutrition Labeling, Vol. 4, 61
  14. Pincus, 1975, Product Quality Ratings as a Function of Availability of Intrinsic Product Cues and Price Information, Journal of Applied Psychology, 60, 280, 10.1037/h0076543 · doi:10.1037/h0076543
  15. Sloan, 1984, Changing Consumer Lifestyles, Food Technology, 99
  16. Stanley, 1980, Opinions on Consumer Issues: A Review of Recent Studies of Executives and Consumers, Journal of Consumer Affairs, 14, 207, 10.1111/j.1745-6606.1980.tb00663.x · doi:10.1111/j.1745-6606.1980.tb00663.x
  17. Steenkamp, 1986, Perceived Quality and its Relationship to Preference: An Application to Margarine and Butter, Vol. 1, 541
  18. Thurston, 1985, Quality is between the Customer's Ears, Across the Board, 29
  19. Westbrook, 1979, Patterns of Information Source Usage among Durable Goods Buyers, Journal of Marketing Research, 16, 303, 10.2307/3150704 · doi:10.2307/3150704
  20. Wheatley, 1981, Physical Quality, Price, and Perceptions of Product Quality: Implications for Retailers, Journal of Retailing, 57, 100
  21. Wimmer, 1975, Das Qualitätsurteil des Konsumerten: Theoretische Grundlagen und Empirische Ergebnisse (The Quality Judgment of Consumers: Theoretical Underpinnings and Empirical Results)
  22. Wolff, 1986, Quality/process Control: What R and D can do, Research Management, 9
  23. WRR, 1987, Ruimte voor Groei (Potential for Growth), Reports to the Dutch Government no. 29

Cited by

See all 686

Metadata

Authors
Steenkamp, J.-B. E. M.
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
1990-12
Volume
21
Issue
4
Pages
309-333
ISSN
0148-2963 (ISSN-L)
OpenAlex
W2168316756
Cited by
686
References
92
FWCI
0.00
Type
journal article
Language
en
Open access
green
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)

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CoChat. (2026). Citation check: Conceptual model of the quality perception process. https://app.cochat.ai/papers/10.1016/0148-2963(90)90019-a
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Steenkamp, J.-B. E. M. (1990). Conceptual model of the quality perception process. Journal of Business Research. https://doi.org/10.1016/0148-2963(90)90019-a

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.