The DOI matches its Crossref record, with a small difference in title or year; 19 of the 19 references it cites were found in a registry or an index.
Quantifying User Research
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Evaluation of system usability of our platform indicated it had ‘good usability,’ and scored above the published benchmark score [35].”
From Caregiver experiences of an integrative patient-centered digital health application for pediatric type 1 diabetes care: Findings from a pilot clinical trial (2025) · cites this paper as [35]
Citations
Cites
(1966) · Social Science Education Consortium eBooks · Cited by 2,483
The One Number You Need to Grow
Rego, L. L., & Morgan, N. A. (2004) · Harvard business review · Cited by 2,046
Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests
Rubin, J. N. (1994) · Cited by 1,740
(2003) · PubMed · Cited by 1,684
A Practical Guide to Usability Testing
Dumas, J. F., & Redish, J. C. (1993) · Cited by 1,338
Perspectives of Curriculum Evaluation
Walbesser, H. H., Tyler, R. W., Gagné, R. M., Scriven, M. S., & Gagné, R. M. (1968) · American Educational Research Journal · doi:10.2307/1161709 · Cited by 792
Handbook of Human Factors and Ergonomics
Salvendy, G. (2012) · Wiley eBooks · doi:10.1002/9781118131350 · Cited by 758
A Practical Guide to Usability Testing
Hass, C. (2019) · Springer eBooks · doi:10.1007/978-3-319-96906-0_6 · Cited by 666
A method to standardize usability metrics into a single score
Sauro, J., & Kindlund, E. (2005) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1054972.1055028 · Cited by 299
Self-citation(2008) · doi:10.1016/b978-0-12-373558-4.x0001-5 · Cited by 287
The Ultimate Question: Driving Good Profits and True Growth
Reichheld, F. (2006) · Medical Entomology and Zoology · Cited by 231
Correlations among prototypical usability metrics
Sauro, J., & Lewis, J. R. (2009) · CHI Conference on Human Factors in Computing Systems · doi:10.1145/1518701.1518947 · Cited by 221
Self-citationQualitative Market Research: A Practitioner's and Buyer's Guide
Day, E., Gordon, W., & Langmaid, R. (1990) · Journal of Marketing Research · doi:10.2307/3172560 · Cited by 194
The Ultimate Question: Driving Good Profits and True Growth
Mekonnen, A. (2006) · Journal of Targeting Measurement and Analysis for Marketing · doi:10.1057/palgrave.jt.5740195 · Cited by 191
Lewis, J. R. (2006) · doi:10.1002/0470048204.ch49 · Cited by 92
Self-citationIndividual differences in human-computer interaction
Aykin, N. M., & Aykin, T. (1991) · Computers & Industrial Engineering · doi:10.1016/0360-8352(91)90009-u · Cited by 40
Handbook of Global User Research
(2010) · Elsevier eBooks · doi:10.1016/c2009-0-19828-8 · Cited by 33
Individual differences in human-computer interaction
Aykin, N. M. (1989) · Computers & Industrial Engineering · doi:10.1016/0360-8352(89)90135-6 · Cited by 27
Applied Marketing and Social Research
Bradley, U. (1987) · Cited by 12
Cited by
Sorted by citations
Usability, user experience and accessibility: towards an integrative model
Sauer, J., Sonderegger, A., & Schmutz, S. (2020) · Ergonomics · doi:10.1080/00140139.2020.1774080 · Cited by 195
Mol, M., van Schaik, A., Dozeman, E., Ruwaard, J., Vis, C., Ebert, D. D., Etzelmueller, A., Mathiasen, K., Moles, B., Mora, T., et al. (2020) · BMC Psychiatry · doi:10.1186/s12888-020-02627-8 · Cited by 92
Balsa, J., Félix, I. B., Cláudio, A. P., Carmo, M. B., Silva, I. C. E., Guerreiro, A., Guedes, M. J., Henriques, M. A., & Guerreiro, M. P. (2020) · Journal of Medical Systems · doi:10.1007/s10916-020-01583-w · Cited by 76
Digital 3D Technologies for Humanities Research and Education: An Overview
Münster, S. (2022) · Applied Sciences · doi:10.3390/app12052426 · Cited by 90
Mol, M., van Genugten, C., Dozeman, E., van Schaik, D. J. F., Draisma, S., Riper, H., & Smit, J. H. (2019) · Journal of Clinical Medicine · doi:10.3390/jcm9010091 · Cited by 61
Metadata
- Authors
- Sauro, J., & Lewis, J. R.
- ORCID
- Lewis, James R.
- Venue
- Quantifying the User Experience
- Publisher
- Elsevier
- Published
- 2012
- Pages
- 9-18
- OpenAlex
- W2582315789
- Cited by
- 117
- References
- 19
- Citations by year
- 2026: 18 · 2025: 14 · 2024: 14 · 2023: 7 · 2022: 6 · 2021: 8 · 2020: 8 · 2019: 9 · 2018: 2 · 2017: 8 · 2016: 11 · 2015: 5 · 2014: 4 · 2013: 2 · 2012: 1
- FWCI
- 11.43
- Type
- book chapter
- Language
- en
- Open access
- closed
- Locations
- Elsevier eBooks (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Physical Sciences › Computer Science › Human-Computer Interaction › Persona Design and Applications
- Keywords
- user research, usability testing, quantitative analysis, usability metrics, task completion rate, task completion time, user satisfaction, user interface problems, statistical analysis
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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