Reference service to international students: A field stimulation research study
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Differing communication expectations across racialized and power-differentiated identities can lead to deficient service outcomes.
“For example, in light of the initial studies on racialized bias in reference services mentioned above (A. Curry & Copeman, 2005;Shachaf & Horowitz, 2006;Shachaf et al., 2008), it appears that differing communication expectations across racialized and power-differentiated identities can lead to deficient service outcomes.”
From In Pursuit of Antiracist Social Justice: Denaturalizing Whiteness in the Academic Library (2015) · cites this paper as A. Curry & Copeman, 2005
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In Pursuit of Antiracist Social Justice: Denaturalizing Whiteness in the Academic Library
Brook, F., Ellenwood, D., & Lazzaro, A. E. (2015) · Library Trends · doi:10.1353/lib.2015.0048 · Cited by 133 · see citing works
- Authors
- Curry, A., & Copeman, D.
- Affiliations
- University of British Columbia (CA)
- Corresponding author
- Curry, Ann
- Copeman, Deborah
- Venue
- The Journal of Academic Librarianship
- Publisher
- Elsevier BV
- Published
- 2005-09
- Volume
- 31
- Issue
- 5
- Pages
- 409-420
- ISSN
- 0099-1333 (ISSN-L)
- OpenAlex
- W2090781854
- Cited by
- 69
- References
- 0
- Citations by year
- 2026: 1 · 2025: 1 · 2024: 2 · 2023: 1 · 2022: 1 · 2021: 4 · 2019: 3 · 2018: 4 · 2017: 4 · 2016: 2 · 2015: 3 · 2014: 5 · 2013: 5 · 2012: 5
- FWCI
- 15.06
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- The Journal of Academic Librarianship (publishedVersion)
- Topics
- Social Sciences › Library and Information Sciences › Library Science and Administration
- Social Sciences › Library and Information Sciences › Library Science and Information Literacy
- Physical Sciences › Computer Science › Information Systems › Web and Library Services
- Keywords
- reference services, international students, language barriers, librarian communication, accented English, academic libraries
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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