Social network analysis for customer churn prediction

Cited by (174)

Items 101–174 of 174

1. Enhancing Customer Retention: A Comprehensive Analysis of Churn Prediction with KNN
   Daksh Rawat, Isha Khetarpal, Devansh Khetarpal, Abhishek Upadhyay, Piyush Bagla, Manisha Aeri · 2024 · International Conference on Technological Advancements in Computational Sciences (ICTACS)
2. Bank Customer Churn Analysis and Prediction
   Wenhui Zhang · 2023 · Management Science Informatization and Economic Innovation Development Conference (MSIEID)
3. A Feature Interaction Network for Customer Churn Prediction
   Qi Tang, Guoen Xia, Xianquan Zhang, Yaxiang Li · 2020 · International Conference on Machine Learning and Computing (ICMLC)
4. Understanding Telecom Customer Churn with Machine Learning: From Prediction to Causal Inference
   Théo Verhelst, Olivier Caelen, Jean-Christophe Dewitte, Bertrand Lebichot, Gianluca Bontempi · 2020 · Communications in computer and information science
5. Application of Social Network Inferred Data to Churn Modeling in Telecoms
   Witold Gruszczyński · 2016 · Journal of Telecommunications and Information Technology
6. Designing combo recharge plans for telecom subscribers using itemset mining technique
   Giridhar Maji, Sharmistha Mandal, Souvik Bhattacharya, Soumya Sen · 2017 · IEEE International Conference on Industrial Technology (ICIT)
7. Twitter Analysis to Predict the Satisfaction of Saudi Telecommunication Companies’ Customers
   Latifah Almuqren · 2021 · Durham e-Theses (Durham University)
8. Integrating Business Intelligence and CRM Systems With a Machine Learning Approach for Predictive Customer Retention in E‐Commerce
   Mohammad Zeinali, Leila Ramezani Asli, Mohammad Amin Khalili · 2026 · The Scientific World JOURNAL
9. RiskLogitboost Regression for Rare Events in Binary Response: An Econometric Approach
   Jessica Pesantez-Narvaez, Montserrat Guillén, Manuela Alcañiz · 2021 · Mathematics
10. Inductive Representation Learning on Feature Rich Complex Networks for Churn Prediction in Telco
    María Óskarsdóttir, Sander Cornette, Floris Deseure, Bart Baesens · 2019 · Studies in computational intelligence
11. Measuring churner influence on pre-paid subscribers using fuzzy logic
    Louise Columelli, Miguel Núñez-del-Prado, Leoncio Zarate-Gamarra · 2016 · Latin American Computer Conference (CLEI)
12. Predicting Customer Churn Through Lifetime Value: Analysis of Multidimensional Influencing Factors and Their Interactions
    Qianyun Zhang · 2025 · Guangdong-Hong Kong-Macao Greater Bay Area International Conference on Digital Economy and Artificial Intelligence (DEAI)
13. Ensemble multi-objective hyperparameter optimization for the classification of imbalanced heart disease data
    Maryam Moradpour, Zully Ritter, Anne-Christin Hauschild · 2025 · Expert Systems with Applications
14. A hybrid approach for customer churn prediction and prevention in tourism
    Ghazaleh Motamedi, Alireza Sheikh, Alireza Hashemi Golpayegani, Samira Khodabandehlou · 2026 · Information Technology & Tourism
15. Smart Secure and Warning System in Hair Pin Bends at Hill Stations Based on ZigBee Technology
    2019 · International Journal of Recent Technology and Engineering (IJRTE)
16. A Data Mining Application in Customer Churn Prediction
    Mustafa BÜYÜKKEÇECİ, Mehmet Cudi Okur · 2022 · Deu Muhendislik Fakultesi Fen ve Muhendislik
17. CENTAURO: An Explainable AI Approach for Customer Loyalty Prediction in Retail Sector
    Giuseppina Andresini, Annalisa Appice, Pasquale Ardimento, Andrea Antonio Brunetta, Antonio Giuseppe Doronzo, Giuseppe Ieva, Francesco Luce, Donato Malerba, Vincenzo Pasquadibisceglie · 2023 · Lecture notes in computer science
18. Hybrid Clustering and Classification of At-Risk Customer Segments in Network Marketing
    Unung Istopo Hartanto, I Gusti Putu Asto Buditjahjanto, Wiyli Yustanti · 2025 · Journal of Information Engineering and Educational Technology
19. Data-Driven Customer Behaviour Model Generation For Agent Based Exploration
    Chidozie Mgbemena, David Bell · 2016 · Annual Simulation Symposium (ANSS)
20. Toward Decision Support for Telecom External Data Monetization: A Study of the Value of Network- and Personality-Based Metrics for Third-Party Businesses
    Christian Colot, Philippe Baecke, Isabelle Linden · 2022 · Big Data
21. Joining, participating in and withdrawing from a social networking site
    Osorio Toro, Carlos Andres · 2015
22. Evaluating the Effect of Leading Indicators in Customer Churn Prediction
    Sharath Kumar, Nestor Mariyasagayam, Yuichi Nonaka · 2023 · Lecture notes in electrical engineering
23. E-Commerce Sales Forecasting using Deep Learning
    Bhaskar Mekala, A. A. S. Laxmi Prasanna, Bandikatla Navya Sree, Bandikatla Durga Lakshmi, Sandhya Srinivas Kondapalli, Jadala Gangadhar · 2025 · International Conference on Intelligent Cyber Physical Systems and Internet of Things (ICoICI)
24. Customer-Focused Churn Prevention with Social CRM at Orange Polska SA (Research in Progress)
    Ewelina Szczekocka · 2020 · Lecture notes in business information processing
25. Procesamiento de lenguaje natural aplicado a datos masivos generados en medios sociales
    Centro de Estudios de la Real Academia Española, Jordi Porta, José Luis Sancho Sánchez, Centro de Estudios de la Real Academia Española · 2021 · Revista Española de Lingüística
26. Two-Stage RFM and Macroeconomics Interaction Model for Accurate CLV Prediction in Direct Sales
    Unung Istopo Hartanto, I Gusti Putu Asto Buditjahjanto, Wiyli Yustanti · 2025 · Proceedings of The International Conference on Data Science and Official Statistics
27. Augmented Business Intelligence for Predictive Customer Segmentation
    United States. Independent Researcher, Kuljeet Kaur · 2026 · Frontiers in Business Innovations and Management
28. When subgraphs outperform graphs: a scalable training strategy for churn prediction on large class-imbalanced networks
    Yameng Guo, Seppe vanden Broucke · 2026 · Data Mining and Knowledge Discovery
29. Sub-graph degree-based bridge centrality algorithm
    Chinenye Ezeh, Ren Tao, Yanjie Xu, Shixiang Sun, Zhe Li · 2021 · International Journal of Modern Physics C
30. Prediction of Augmented Efficiency between Electric Pulses and Bleomycin on K562 and MIA-PACA2 Cancer Cells Using Adaptive Neuro-Fuzzy Inference System Method
    Salim Mirshahi, Neshat Mirshahi, Sepideh Mirshahi, Kiarash Aryana, Anita Farzaneh Far, Ameneh Sazgarnia, Amirhossein RadmanKian · 2024 · Clinical Case Reports and Studies
31. Predicting Reach to Find Persuadable Customers: Improving Uplift Models for Churn Prevention
    Théo Verhelst, Jeevan Shrestha, Denis Mercier, Jean-Christophe Dewitte, Gianluca Bontempi · 2021 · Lecture notes in computer science
32. Using Class Membership based Approach to Improve Predictive Classification in Customer Relationship Management Systems
    Stéphane Cédric Koumetio Tekouabou, Walid Cherif, Hamza Toulni, Elarbi A. Abdelaoui, Hassan Silkan · 2022 · International Journal of Computing
33. Business Applications
    Wouter Verbeke, Bart Baesens, Cristián Bravo · 2017 · Wiley eBooks
34. Barriers for Academic Data Science Research in the New Realm of Behavior Modification by Digital Platforms
    Travis Greene, David Martens, Galit Shmueli A · 2021 · SSRN Electronic Journal
35. Social Network Data and Predictive Mining (Business Intelligence 2)
    Amy Van Looy · 2015 · Springer texts in business and economics
36. A Framework for Analysing Dynamic Communities in Large-scale Social Networks
    Vítor Cerqueira, Márcia Oliveira, João Manuel Portela da Gama · 2015 · International Conference on Enterprise Information Systems
37. Shapley-Based Analysis of the Leadership Formation in Social Networks
    Ivan Belik · 2019 · Advances in public policy and administration (APPA) book series
38. Entscheidungsunterstützung im Kundenbeziehungszyklus durch Maschinelle Lernverfahren
    Andreas Welsch, Verena Eitle, Peter Buxmann · 2019 · Edition HMD
39. Data-Driven Link Screening for Increasing Network Predictability
    Tomer Geva, Inbal Yahav · 2019 · IEEE Transactions on Knowledge and Data Engineering
40. ‘All Data Is Credit Data’: Personalised Consumer Credit Score and Anti-Discrimination Law
    Noelia Collado-Rogriguez, Uta Kohl · 2021 · Cambridge University Press eBooks
41. Risk Analytics in Econometrics
    Pesantez Narvaez, Jéssica Estefanía · 2021 · Tesis Doctorals en Xarxa (Consorci de Serveis Universitaris de Catalunya)
42. Themes: Personal Autonomy, Market Choices and the Presumption of Innocence
    Uta Kohl, Jacob Eisler · 2021 · Cambridge University Press eBooks
43. A New Time Series Approach in Churn Prediction with Discriminatory Intervals
    Hedieh Ahmadi, Seyed Mohammad Hossein Hasheminejad · 2021 · International Conference on Computer and Knowledge Engineering
44. Economic Impact
    Wouter Verbeke, Bart Baesens, Cristián Bravo · 2017 · Wiley eBooks
45. Analytical Techniques
    Wouter Verbeke, Bart Baesens, Cristián Bravo · 2017 · Wiley eBooks
46. A Value‐Centric Perspective Towards Analytics
    Wouter Verbeke, Bart Baesens, Cristián Bravo · 2017 · Wiley eBooks
47. Analysis of Complex Customer Networks: A Real-World Banking Example
    Karmela Ljubičić, Andro Merćep, Zvonko Kostanjčar · 2022 · International Convention on Information and Communication Technology, Electronics and Microelectronics
48. Friend Ranking in Online Games via Pre-training Edge Transformers
    Liang Yao, Jiazhen Peng, Shenggong Ji, Qiang Liu, Hongyun Cai, Feng He, Xu Cheng · 2023 · International ACM SIGIR Conference on Research and Development in Information Retrieval (SIGIR)
49. Machine Learning Investigation of Electroporation of Cell Clusters in Cancer Therapy Using Adaptive Neuro-Fuzzy Inference and Finite Element Modeling
    Salim Mirshahi, Ameneh Sazgarnia · 2025 · Research Square
50. Learning from Uncertainty: Improving Churn Prediction using Conformal Confidence Intervals
    Yameng Guo, Seppe vanden Broucke · 2024 · International Conference on Machine Learning and Applications
51. Autoencoder-LSTM Ensembles for Predictive Analysis of Financial Churn Patterns
    Raynukaazhakarsamy, Rahul Pradhan, Nadhema Ahmed Jaff, Gaddam Venu Gopal, Mariam Fadel Ali, P. Nagaraj · 2025 · International Conference on Emerging Smart Computing and Informatics (ESCI)
52. Evitalizing Fintech: Leveraging Refactoring Techniques to Enhance Legacy System Performance and Maintainability
    Mahmoud Raafat Elrashidy · 2025 · Journal of Engineering Advances and Technologies for Sustainable Applications
53. Reinforcement Learning to Model Churn Propagation Dynamics in Social Networks
    Yameng Guo, Seppe vanden Broucke · 2025 · International Conference on Artificial Intelligence, Computer, Data Sciences and Applications (ACDSA)
54. CUSTOMER CHURN RATE PREDICTION USING RANDOM FOREST USING MACHINE LEARNING TECHNIQUES AND STREAMLIT FRAMEWORK
    Rohith Chintham, Kandadi Thirupathi Reddy · 2025
55. A Prediction of Users Repurchase Based on Machine Learning Theory
    Hanzhe Zhang · 2024 · International Conference on Applied Machine Learning (ICAML)
56. Robust Detection of Credit Card Fraud by Optimized Supervised Machine Learning for Financial Risk Mitigation
    Abdullah Sami Ali, Omar Salim Azeez Almola, Umar Farooq Khattak, Victor Barabash · 2026 · Lecture notes in networks and systems
57. Integrating Pipelines into ML Models for SaaS Customer Churn Prediction
    Riya Kharwal, Alka Chaudhary · 2026 · Lecture notes in networks and systems
58. A Prediction of Users Repurchase Based on Machine Learning Theory
    Hanzhe Zhang · 2025 · International Conference on Computer Communication, Networks and Information Science (CCNIS)
59. A Decision-Analytic Methodology for Capacity-Constrained User Re-Engagement Using Behavioral Signals
    Snigdha Alathur · 2026 · IEEE SoutheastCon
60. From CLV to Action: A Lightweight Framework for Omnichannel Automation and Budget Allocation in SaaS
    Zohra Chebab, Yahia Boukerch · 2026 · Advances in economics, business and management research/Advances in Economics, Business and Management Research
61. Artificial Intelligence Enhances Business Intelligence in Retail: A Literature Review Based on Customer Behavior Analysis
    Yuming Liang · 2026 · Journal of business and marketing.
62. Application of Machine Learning for Combinatorial Optimization
    Ganesh Soni, Niraj Ramesh Dayama · 2026 · Springer eBooks
63. Explainable Customer Churn Prediction with Gradient Boosting, SHAP Insights, and Business-Aware Thresholding
    Trishita Dhara, Siddhesh Sheth, Aishwarya Budhkar · 2026 · IEEE International Conference on AI and Data Analytics (ICAD)
64. Predicting Customer Satisfaction Under Severe Class Imbalance in Online Retail Data
    Felix Reichel · 2026 · Journal of Consumer Behavior Marketing and Management
65. Telecom customer churn prediction: a detailed systematic review of data, methodology, and evaluation methods
    Hemlata Jain, Ajay Khunteta, Nikita Sharma · 2026 · Telecommunication Systems
66. Comprehensive Framework for Data Science-Driven Decision-Making Across Healthcare, Finance, Marketing, and Supply Chain Domains
    Vasudha Patil, Janhavi Kudal · 2026 · VT International Press Journal of Multidisciplinary Research and Review
67. Predictive modeling of user retention based on online behavior in media service platforms
    Jinmei Chen, Dongye Chen · 2026 · Discover Artificial Intelligence
68. THE LIVING BAROMETER: A GENERATIVE FRAMEWORK FOR CONTINUOUS SATISFACTION SENSING, ADAPTIVE CROSS-INDUSTRY BENCHMARKING, AND REAL-TIME STRATEGIC CALIBRATION
    Semefa Elikplim Dzreke, Simon Suwnazy Dzreke, Evans Dzreke, Franklin Manasey Dzreke · 2026
69. Artificial intelligence in marketing analysis and predictive modeling of consumer behavior: an empirical case study using machine learning
    Nupur Chakraborty · 2026 · REVISTA ESMAT
70. Systematic Hyperparameter Optimization of Machine Learning Classifiers for Imbalanced Classification: An Empirical Study With Grid Search Cross-Validation
    Adel Hidri, Suleiman Ali Alsaif, Muteeb Alahmari, Eman Alshehri, Minyar Sassi Hidri · 2026 · IEEE Access
71. Network-based decision support for cold-start user prioritization in P2P platforms: The value of entry-community information
    Pantelis Loupos, Moran Cerf · 2026 · Decision Support Systems
72. Strategi Retensi Nasabah Perbankan Lokal Berbasis Machine Learning: Analisis Perbandingan Algoritma Klasifikasi dan Teknik Resampling
    Ravensca Matatula, Marchello Gefan Salenussa, Marvelous Marvin Riyoly · 2025 · JUMINTAL Jurnal Manajemen Informatika dan Bisnis Digital
73. Predicting The Retention Risk of a Web Series on OTT Using an Ensemble ML Model
    Rashmil Rajan Saluja · 2026 · International Conference on Computational Intelligence: Methods, Models, and Real-World Applications (ICCIMMR)
74. Customer Churn Prediction for SMEs: A Structured Review of Modeling Methods, Business-Centric Evaluation, and Hyperparameter Optimization
    Chaimae Binjach, Sándor Szénási · 2026 · IEEE International Symposium on Intelligent Systems and Informatics (SISY)