The DOI matches its Crossref record; 130 of the 130 references it cites were found in a registry or an index.
Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding
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Citations
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society. Series A (General) · doi:10.2307/2344428 · Cited by 35,697
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Fredrickson, B. L. (2001) · American Psychologist · doi:10.1037//0003-066x.56.3.218 · Cited by 18,025
Conceptualizing, Measuring, and Managing Customer-Based Brand Equity
Keller, K. L. (1993) · Journal of Marketing · doi:10.1177/002224299305700101 · Cited by 14,686
Venkatesh, V. (2000) · Information Systems Research · doi:10.1287/isre.11.4.342.11872 · Cited by 6,664
O'fallon, W. M. (1973) · Technometrics · doi:10.1080/00401706.1973.10489095 · Cited by 6,289
Extrinsic and Intrinsic Motivation to Use Computers in the Workplace 1
Davis, F. D., Bagozzi, R. P., & Warshaw, P. R. (1992) · Journal of Applied Social Psychology · doi:10.1111/j.1559-1816.1992.tb00945.x · Cited by 6,231 · cited 1×
“Perceived enjoyment is one of the key determinants of behavioral intention to use PCs (Davis et al., 1992).”
Background
Cited by
Consumer experiences, attitude and behavioral intention toward online food delivery (OFD) services
Yeo, V. C. S., Goh, S.-K., & Rezaei, S. (2017) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2016.12.013 · Cited by 956
Generation Z consumers’ expectations of interactions in smart retailing: A future agenda
Priporas, C.-V., Stylos, N., & Fotiadis, A. K. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.01.058 · Cited by 838
Workplace literacy skills—how information and digital literacy affect adoption of digital technology
Nikou, S., De Reuver, M., & Mahboob Kanafi, M. (2022) · Journal of Documentation · doi:10.1108/jd-12-2021-0241 · Cited by 257
Using TikTok in tourism destination choice: A young Chinese tourists' perspective
Zhou, Q., Sotiriadis, M., & Shen, S. (2023) · Tourism Management Perspectives · doi:10.1016/j.tmp.2023.101101 · Cited by 187
User trust in artificial intelligence: A comprehensive conceptual framework
Yang, R., & Wibowo, S. (2022) · Electronic Markets · doi:10.1007/s12525-022-00592-6 · Cited by 170
Metadata
- Authors
- Bilgihan, A.
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2016-08
- Volume
- 61
- Pages
- 103-113
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W2516079741
- Cited by
- 555
- References
- 130
- FWCI
- 79.62
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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- CoChat. (2026). Citation check: Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding. https://app.cochat.ai/papers/10.1016/j.chb.2016.03.014
- The paper
- Bilgihan, A. (2016). Gen Y customer loyalty in online shopping: An integrated model of trust, user experience and branding. Computers in Human Behavior. https://doi.org/10.1016/j.chb.2016.03.014
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
