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Cited by 257Technology Adoption and User BehaviourDigital literacy in educationLibrary Science and Information Literacy

Workplace literacy skills—how information and digital literacy affect adoption of digital technology

Open access
Nikou, Shahrokh, De Reuver, Mark, Mahboob Kanafi, Matin·2022·Journal of Documentation
DOI 10.1108/jd-12-2021-0241
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Abstract

Purpose: Information and digital literacy have recently received much interest, and they are being viewed as critical strategic organisational resources and skills that employees need to obtain in order to function at their workplaces. Yet, the role of employees' literacy seems to be neglected in current literature. This paper aims to explore the roles that information and digital literacy play on the employees' perception in relation to usefulness and ease of use of digital technologies and consequently their intention to use technology in the practices they perform at the workplace. Design/methodology/approach: This paper builds a conceptual model with key constructs (information literacy and digital literacy) as new antecedents to the technology acceptance model and aims to establish that information literacy and digital literacy are indirect determinants of employees' intention to use digital technologies at the workplace. The data set used in this paper comprises of 121 respondents and structural equation modelling was used. Findings: The findings reveal that both information literacy and digital literacy have a direct impact on perceived ease of use of technology but not on the perceive usefulness. The findings also show that both literacies have an indirect impact on the intention to use digital technology at work via attitude towards use. Practical implications: Managers and decision-makers should pay close attention to the literacy levels of their staff. Because literacies are such an important skillset in the digital age, managers and chief information officers may want to start by identifying which work groups or individuals require literacy training and instruction, and then provide specific and relevant training or literacy interventions to help those who lack sufficient literacy. Originality/value: This is one of the first studies to consider information literacy and digital literacy as new antecedents of the technology acceptance model at the workplace environment.

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  • Digital literacy was measured with 8 seven-point Likert items focusing on individuals' digital literacy (Omega = .90).

    “We further dropped one item about collaboration and included 8 seven-point Likert items that focus on individuals' digital literacy (Omega = .90).”

    From College students’ literacy, ChatGPT activities, educational outcomes, and trust from a digital divide perspective (2026) · cites this paper as Nikou et al. (2022)

    The Measures and survey instruments section says the paper used seven-point Likert items for digital literacy. Its measurement-model discussion and Table 3 show nine retained digital-literacy items, not eight, and Table 3 reports Cronbach’s α = .93 rather than Omega = .90. The citing sentence describes dropping a collaboration item and reports its own reliability estimate; those details are not measurements reported by the cited paper. (LLM, conf=0.88)

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Research works printed but not linked: 9

  1. Autio, E. (2017), Digitalisation, Ecosystems, Entrepreneurship and Policy, Perspectives into Topical Issues is Society and Ways to Support Political Decision Making, Government's Analysis, Research and Assessment Activities Policy Brief, Vol. 20.
  2. Berger, T. and Frey, B. (2016), Digitalisation, Jobs, and Convergence in Europe: Strategies for Closing the Skills Gap, Oxford Martin School, Oxford, Vol. 50.
  3. Dede, C. (2010), "Technological supports for acquiring 21 st century skills", in Baker, E., McGaw, B. and Peterson, P. (Eds), International Encyclopaedia of Education, 3rd ed., Elsevier, Oxford, England, pp. 158-166.
  4. Forster, M. (Ed.) (2017), Information Literacy in the Workplace, Facet Publishing.
  5. Kane, G.C., Phillips, A.N., Copulsky, J.R. and Andrus, G.R. (2019), The Technology Fallacy: How People Are the Real Key to Digital Transformation, MIT Press, Boston, MA.
  6. Oman, J. (2001), "Information literacy in the workplace", Information Outlook, Vol. 5 No. 6, pp. 33-35.
  7. Somerville, M.M., Imhof, R., Bruce, C.S. and Abdi, E.S. (2017), "Workplace information literacy: Co- designed information experience-cantered systems and practices", European Conference on Information Literacy, Springer, Cham, pp. 3-10.
  8. Tufts, D.R. (2010), Digital Adults: Beyond the Myth of the Digital Native Generation Gap, Doctoral dissertation, Fielding Graduate University.
  9. Van Dijk, J.A. and Van Deursen, A.J. (2014), Digital Skills: Unlocking the Information Society, Palgrave Macmillan, New York.

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Authors
Nikou, S., De Reuver, M., & Mahboob Kanafi, M.
Affiliations
Åbo Akademi University (FI)
Corresponding author
Nikou, Shahrokh
ORCID
Venue
Journal of Documentation
Publisher
Emerald
Published
2022-05-03
Volume
78
Issue
7
Pages
371-391
ISSN
0022-0418 (ISSN-L)
DOI
10.1108/jd-12-2021-0241
OpenAlex
W4280544081
Cited by
257
References
86
Citations by year
2026: 76 · 2025: 82 · 2024: 56 · 2023: 41 · 2022: 2
FWCI
37.86
Type
journal article
Language
en
Open access
Licence
Locations
  • Journal of Documentation (publishedVersion, cc-by)
  • Research Repository (Delft University of Technology) (submittedVersion)
  • Åbo Akademi University Research Portal (submittedVersion, cc-by)
  • Data Archiving and Networked Services (DANS) (submittedVersion, cc-by)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Physical Sciences › Computer Science › Information Systems › Digital literacy in education
  • Social Sciences › Library and Information Sciences › Library Science and Information Literacy
Keywords
information literacy, digital literacy, workplace literacy, technology acceptance model, intention to use, perceived usefulness, perceived ease of use, attitude toward using technology, employee technology adoption, literacy training

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