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Big data driven innovation for sustaining SME supply chain operation in post COVID-19 scenario: Moderating role of SME technology leadership

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Chatterjee, Sheshadri, Chaudhuri, Ranjan, Shah, Mahmood, Maheshwari, Pratik·2022·Computers & Industrial Engineering

Abstract

Due to the COVID-19 pandemic, there is an unprecedented crisis for businesses. The small and medium enterprises (SMEs) have been impacted even more, due to their limited resources. Extant literature has prescribed many treatments on how SMEs could survive in post COVID-19 situation, but studies did not analyse how big data driven innovation could improve supply chain management (SCM) process in the post COVID-19 pandemic under the moderating influence of SME technology leadership support. Thus, there is a research gap in this important domain. The aim of this study is to examine the impact of big data driven innovation and technology capability of the SME on its supply chain system. The study also investigates the moderating role of SME technology leadership support on SME performance in the post COVID-19 scenario. With the help of literature and resource-based view (RBV) and dynamic capability view (DCV) theory, a theoretical model has been developed conceptually. Later the model is validated using structural equation modelling (SEM) technique with 327 usable respondents from SMEs from India. The study found that both big data driven innovation and the techno-functional capability of SME impacts supply chain capability which in turn impacts the SME performance in the post COVID-19 scenario. The study also finds that there will be a moderating impact of SME technology leadership support on SME performance.

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  • IoT enables remote monitoring and control of operations, as well as process automation that increases productivity and reduces labor costs.

    “the Internet of Things (IoT) enables remote monitoring and control of operations, as well as process automation that increases productivity and reduces labor costs”

    From Innovation as A Driver of SMEs Sustainability: A Systematic Review of the Literature (2025) · cites this paper as Chatterjee et al., 2022

    The Discussion on results (page unavailable) says that SME IT capabilities, including IoT, could improve supply-chain operations. It does not say that IoT enables remote monitoring or control, automates processes, increases productivity, or reduces labor costs; its discussion of remote work concerns employees rather than IoT monitoring. (LLM, conf=0.79)

    Experimental — accuracy not yet measured
  • Adaptation and technological innovation are important in supporting the sustainability of SME operations in the midst of the challenges faced.

    “the importance of adaptation and technological innovation in supporting the sustainability of SME operations in the midst of the challenges faced.”

    From Innovation as A Driver of SMEs Sustainability: A Systematic Review of the Literature (2025) · cites this paper as Chatterjee et al., 2022

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Authors
Chatterjee, S., Chaudhuri, R., Shah, M., & Maheshwari, P.
Affiliations
  • Indian Institute of Technology Kharagpur (IN)
  • Indian Institute of Management Mumbai (IN)
  • Newcastle University (GB)
Corresponding author
Chaudhuri, Ranjan
Venue
Computers & Industrial Engineering
Publisher
Elsevier BV
Published
2022-06
Volume
168
Pages
108058
ISSN
0360-8352 (ISSN-L)
OpenAlex
W4214859214
Cited by
159
References
7
Citations by year
2026: 16 · 2025: 37 · 2024: 35 · 2023: 53 · 2022: 18
FWCI
29.90
Type
journal article
Language
en
Open access
Locations
  • Computers & Industrial Engineering (publishedVersion)
  • PubMed Central (publishedVersion)
  • PubMed (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Big Data and Business Intelligence
  • Social Sciences › Business, Management and Accounting › Management Information Systems › Quality and Supply Management
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Impact of AI and Big Data on Business and Society
Keywords
small and medium-sized enterprises, supply chain management, supply chain capabilities, SME performance, technological capabilities, post-pandemic, moderating effect, resource-based view, dynamic capabilities

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