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Cited by 40Opioid Use Disorder TreatmentSubstance Abuse Treatment and OutcomesPain Management and Opioid Use

A satisfaction survey of opioid-dependent clients at methadone treatment centres in Spain

Pérez de los Cobos, José, Fidel, Guila, Escuder, Gemma, Haro, Gonzalo, Sánchez, Nuria, Pascual, César, Carlos Valderrama, Juan, Valero, Sergi +1 more·2004·Drug and Alcohol Dependence
DOI 10.1016/j.drugalcdep.2003.11.001
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Abstract

A survey was carried out to evaluate the satisfaction with methadone treatment centres of methadone-maintained opioid-dependent patients from Spain. Independent interviewers asked 505 consecutively arriving clients from 20 randomly selected centres (14 conventional centres, two bus units, and four prisons) to participate; 370 (73.3%) clients agreed to fill out the questionnaire, and 351 (69.5%) completed it. Satisfaction was assessed using the Verona Service Satisfaction Scale for methadone treatment (VSSS-MT). The prison sub-sample (n=43) was excluded from overall analysis because survey acceptance and satisfaction was very different in prisons than in the other centres. Mean overall satisfaction in the non-prison sub-sample (n=308) was 3.5 (S.D.=0.6) on a 1-5 point scale (1=terrible; 5=excellent). The percentage of these clients who felt dissatisfied (VSSS-MT scores: < or =3) and satisfied (VSSS-MT scores: >3) was, by category: overall satisfaction, 15.9% dissatisfied, 84.1% satisfied; basic interventions, 16.0% versus 84.0%; specific interventions, 45.4% versus 54.6%; social worker skills, 33.8% versus 66.2%; psychologist skills, 38.5% versus 61.5%. The number of hours per week that the centre dispensed methadone was the only variable able to predict satisfaction. This regression model accounted for only 2.5% of the variance in VSSS-MT overall scores. These results show that Spanish clients are slightly satisfied with conventional centres and bus units, although they fail to detect specific variables that are strongly related to that satisfaction.

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  • Patient satisfaction has increasingly been viewed as an important health care outcome and has been used as a measure of quality of care in different health care settings, including addiction treatment, mental health services, and primary care.

    “Patient satisfaction has increasingly been viewed as an important health care outcome and has been used as a measure of quality of care in different health care settings, including addiction treatment,1 mental health services,2 and primary care.34”

    From Patient Satisfaction with Primary Care Office-Based Buprenorphine/Naloxone Treatment (2007) · cites this paper as [1]

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Authors
Pérez de los Cobos, J., Fidel, G., Escuder, G., Haro, G., Sánchez, N., Pascual, C., Carlos Valderrama, J., Valero, S., & Trujols, J.
Affiliations
  • Universitat Autònoma de Barcelona (ES)
  • Hospital Clínico Universitario de Valencia (ES)
ORCID
Venue
Drug and Alcohol Dependence
Publisher
Elsevier BV
Published
2004-03
Volume
73
Issue
3
Pages
307-313
ISSN
0376-8716 (ISSN-L)
DOI
10.1016/j.drugalcdep.2003.11.001
OpenAlex
W2008663312
Cited by
40
References
18
Citations by year
2023: 1 · 2020: 2 · 2018: 1 · 2016: 2 · 2015: 4 · 2014: 6 · 2013: 2 · 2012: 3
FWCI
2.39
Type
journal article
Language
en
Open access
closed
Licence
www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations
  • Drug and Alcohol Dependence (publishedVersion)
  • PubMed (publishedVersion)
Funders
Plan Nacional sobre Drogas
Topics
  • Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Opioid Use Disorder Treatment
  • Health Sciences › Medicine › Epidemiology › Substance Abuse Treatment and Outcomes
  • Health Sciences › Medicine › Anesthesiology and Pain Medicine › Pain Management and Opioid Use
Keywords
patient satisfaction, methadone maintenance treatment, opioid use disorder, prison-based treatment, social work competencies, Spain
MeSH terms
Adolescent, Adult, Analysis of Variance, Female, Humans, Male, Mental Health Services, Methadone, Middle Aged, Opioid-Related Disorders, Narcotics, Surveys and Questionnaires, Spain, Substance Abuse Treatment Centers, Patient Satisfaction

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