The DOI matches its Crossref record; 79 of the 80 references it cites were found in a registry or an index.
The impact of electronic word-of-mouth communication: A literature analysis and integrative model
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“For example, 91% of respondents said they would like to consult online reviews, blogs, and other user-generated information before buying a new product or service [40].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [40]
Citations
Cites
The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587
(1980) · Medical Entomology and Zoology · Cited by 25,810
Baumeister, R. F., Bratslavsky, E., Finkenauer, C., & Vohs, K. D. (2001) · Review of General Psychology · doi:10.1037/1089-2680.5.4.323 · Cited by 7,678
Book Review: The Psychology of Attitudes
Chakravarti, D., Eagly, A. H., & Chaiken, S. (1997) · Journal of Marketing Research · doi:10.2307/3151869 · Cited by 7,173
The Effect of Word of Mouth on Sales: Online Book Reviews
Chevalier, J. A., & Mayzlin, D. (2006) · Journal of Marketing Research · doi:10.1509/jmkr.43.3.345 · Cited by 6,003
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.10073 · Cited by 5,916
Chaiken, S. (1980) · Journal of Personality and Social Psychology · doi:10.1037//0022-3514.39.5.752 · Cited by 5,516
Communication and Persuasion: Central and Peripheral Routes to Attitude Change
Marquart, F., & Naderer, B. (2015) · Springer eBooks · doi:10.1007/978-3-658-09923-7_20 · Cited by 5,011
The Theory of Planned Behaviour
Conner, M. T., & McMillan, B. (2004) · Research Explorer (The University of Manchester) · Cited by 4,462
The Digitization of Word of Mouth: Promise and Challenges of Online Feedback Mechanisms
Dellarocas, C. N. (2003) · Management Science · doi:10.1287/mnsc.49.10.1407.17308 · Cited by 3,583
Research works printed but not linked: 2
- Hovland, 1948, Social communication, Proceedings of the American Philosophical Society, 92, 371
- Sen, 2008, Determinants of consumer trust of virtual word-of-mouth: an observation study from a retail website, Journal of American Academy of Business, Cambridge, 14, 30
Cited by
Sorted by citations
Erkan, I., & Evans, C. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2016.03.003 · Cited by 1,188
Zhang, K. Z. K., Zhao, S. J., Cheung, C. M. K., & Lee, M. K. O. (2014) · Decision Support Systems · doi:10.1016/j.dss.2014.08.005 · Cited by 781
Self-citationConsumer behavior in social commerce: A literature review
Zhang, K. Z. K., & Benyoucef, M. (2016) · Decision Support Systems · doi:10.1016/j.dss.2016.04.001 · Cited by 631
Brand communication through digital influencers: Leveraging blogger engagement
Uzunoğlu, E., & Kip, S. M. (2014) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2014.04.007 · Cited by 770
The effect of characteristics of source credibility on consumer behaviour: A meta-analysis
Ismagilova, E., Slade, E., Rana, N. P., & Dwivedi, Y. K. (2020) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2019.01.005 · Cited by 504
Metadata
- Authors
- Cheung, C. M. K., & Thadani, D. R.
- Affiliations
- Hong Kong Baptist University (HK)
- City University of Hong Kong (HK)
- Corresponding author
- Cheung, Christy M.K.
- Venue
- Decision Support Systems
- Publisher
- Elsevier BV
- Published
- 2012-12
- Volume
- 54
- Issue
- 1
- Pages
- 461-470
- ISSN
- 0167-9236 (ISSN-L)
- OpenAlex
- W2040924390
- Cited by
- 2,005
- References
- 80
- Citations by year
- 2026: 334 · 2025: 274 · 2024: 176 · 2023: 189 · 2022: 161 · 2021: 169 · 2020: 133 · 2019: 132 · 2018: 105 · 2017: 106 · 2016: 101 · 2015: 53 · 2014: 50 · 2013: 21 · 2012: 1
- FWCI
- 123.20
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Decision Support Systems (publishedVersion)
- HKBU Institutional Repository (Hong Kong Baptist University) (submittedVersion)
- Funders
- Hong Kong Baptist University
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Social Sciences › Business, Management and Accounting › Marketing › Marketing and Advertising Strategies
- Keywords
- electronic word of mouth, consumer behavior, integrative framework, online reviews, consumer influence
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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