The DOI matches its Crossref record; 87 of the 87 references it cites were found in a registry or an index.
The challenge for multichannel services: Cross-channel free-riding behavior
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Citations
Cites
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532
Self-efficacy: Toward a unifying theory of behavioral change
Bandura, A. (1977) · Psychological Review · doi:10.1037/0033-295x.84.2.191 · Cited by 43,925
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Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society. Series A (General) · doi:10.2307/2344428 · Cited by 35,697
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
Zeithaml, V. A. (1988) · Journal of Marketing · doi:10.1177/002224298805200302 · Cited by 18,292
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
Qu, X. (2007) · Technometrics · doi:10.1198/tech.2007.s455 · Cited by 14,705
Social cognitive theory of self-regulation
Bandura, A. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90022-l · Cited by 6,875
Cited by
Marketing strategies, perceived risks, and consumer trust in online buying behaviour
Pappas, N. (2016) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2015.11.007 · Cited by 461
Predictors of customer acceptance of and resistance to smart technologies in the retail sector
Roy, S. K., Balaji, M. S., Quazi, A., & Quaddus, M. (2018) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.02.005 · Cited by 320
Hsieh, J.-K., Hsieh, Y.-C., Chiu, H.-C., & Feng, Y.-C. (2012) · Computers in Human Behavior · doi:10.1016/j.chb.2012.05.010 · Cited by 291
Self-citationEngaging consumers on new integrated multichannel retail settings: Challenges for retailers
Pantano, E., & Viassone, M. (2015) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2015.04.003 · Cited by 279
(2013) · Nihon Keiei Gakkaishi · doi:10.12691/jbms-1-5-2 · Cited by 50
Metadata
- Authors
- Chiu, H.-C., Hsieh, Y.-C., Roan, J., Tseng, K.-J., & Hsieh, J.-K.
- Venue
- Electronic Commerce Research and Applications
- Publisher
- Elsevier BV
- Published
- 2011-03
- Volume
- 10
- Issue
- 2
- Pages
- 268-277
- ISSN
- 1567-4223 (ISSN-L)
- OpenAlex
- W1980939603
- Cited by
- 303
- References
- 87
- FWCI
- 18.91
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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- CoChat. (2026). Citation check: The challenge for multichannel services: Cross-channel free-riding behavior. https://app.cochat.ai/papers/10.1016/j.elerap.2010.07.002
- The paper
- Chiu, H.-C., Hsieh, Y.-C., Roan, J., Tseng, K.-J., & Hsieh, J.-K. (2011). The challenge for multichannel services: Cross-channel free-riding behavior. Electronic Commerce Research and Applications. https://doi.org/10.1016/j.elerap.2010.07.002
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.