The DOI matches its Crossref record; 112 of the 112 references it cites were found in a registry or an index.
The effect of website features in online relationship marketing: A case of online hotel booking
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Citations
Cites
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society. Series A (General) · doi:10.2307/2344428 · Cited by 35,697
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Allen, N. J., & Meyer, J. P. (1990) · Journal of Occupational Psychology · doi:10.1111/j.2044-8325.1990.tb00506.x · Cited by 11,650
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun
Holbrook, M. B., & Hirschman, E. C. (1982) · Journal of Consumer Research · doi:10.1086/208906 · Cited by 8,275
Consumers and Their Brands: Developing Relationship Theory in Consumer Research
Fournier, S. (1998) · Journal of Consumer Research · doi:10.1086/209515 · Cited by 7,542
Satisfaction: a behavioral perspective on the consumer
(2010) · Choice Reviews Online · doi:10.5860/choice.47-6963 · Cited by 6,042
Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
Babin, B. J., Darden, W. R., & Griffin, M. (1994) · Journal of Consumer Research · doi:10.1086/209376 · Cited by 6,020
Cited by
Dedeoglu, B. B., Bilgihan, A., Ye, B. H., Buonincontri, P., & Okumus, F. (2018) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2017.12.007 · Cited by 282
Self-citationInfluence of young consumers’ external and internal variables on their e-loyalty to tourism sites
Buhalis, D., Parra López, E., & Martinez-Gonzalez, J. A. (2020) · Journal of Destination Marketing & Management · doi:10.1016/j.jdmm.2020.100409 · Cited by 120
Tsai, J. C.-A., & Hung, S.-Y. (2019) · Information & Management · doi:10.1016/j.im.2018.09.014 · Cited by 104
Where the host is part of the deal: Social and economic value in the platform economy
Dann, D., Teubner, T., Adam, M. T. P., & Weinhardt, C. (2020) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2019.100923 · Cited by 33
Metadata
- Authors
- Bilgihan, A., & Bujisic, M.
- Venue
- Electronic Commerce Research and Applications
- Publisher
- Elsevier BV
- Published
- 2015-07
- Volume
- 14
- Issue
- 4
- Pages
- 222-232
- ISSN
- 1567-4223 (ISSN-L)
- OpenAlex
- W2461326452
- Cited by
- 308
- References
- 112
- FWCI
- 26.92
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
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- CoChat. (2026). Citation check: The effect of website features in online relationship marketing: A case of online hotel booking. https://app.cochat.ai/papers/10.1016/j.elerap.2014.09.001
- The paper
- Bilgihan, A., & Bujisic, M. (2015). The effect of website features in online relationship marketing: A case of online hotel booking. Electronic Commerce Research and Applications. https://doi.org/10.1016/j.elerap.2014.09.001
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
