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Cited by 333Technology Adoption and User BehaviourConsumer Behavior and Marketing InfluenceCustomer Service Quality and Loyalty

The DOI matches its Crossref record; 58 of the 60 references it cites were found in a registry or an index.

Technology Adaptation in E-commerce:

Chen, Lei-Da, Tan, Justin·2004·European Management Journal
DOI 10.1016/j.emj.2003.11.014
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Crossref · 10.1016/j.emj.2003.11.014

Cites

58 of 58 references verified0 citation errors · 0 not checkable

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Citations

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Show all 60 references

2 of the 60 references couldn’t be matched to a known paper.

Research works printed but not linked: 14

  1. Chiger, 1997, List shopping, online, Catalog Age, 14, 95
  2. Cole, P.E., Cole, W., Dowell, W., Pascual, A.M. and Jackson, D.S. (1998) Virtual shopping: is it better than the real thing? Time, pp. 36–39.
  3. Dillard, S.J. (1992) PC users intentions to adopt online shopping (computer services, videotex shopping). Doctoral dissertation, The Florida State University.
  4. Greene, 1997, Whos zoomin who on the web?, Black Enterprise, 28, 40
  5. Kneider, 1979, Physical planning for the retail store, RIA Cost & Management, 53, 42
  6. Koloszyc, 1999, Electronic merchants strengthen security policies against network intrusions, Stores, 81, 60
  7. Machlis, 1999, Online shoppers want on-time delivery, Computerworld, 33, 43
  8. Nielsen, J. (1998) Seven deadly sins for web design. Technology Review, Sept–Oct. Available at http://www.techreview.com/articles/oct98/nielsen-sidebar.htm.
  9. Orenstein, 1999, Human touch crucial to internet retailers success, Computerworld, 33, 8
  10. Ridgon, J.E. (1995) Blaming retailers for webs slow start as a mall. Wall Street Journal, pp. B1, B6.
  11. Scansaroli, 1997, Interactive retailing: marketing products, Chain Store Age, 73, 9A
  12. Stahl, 1987, Testing for usability can head off disaster, Computerworld, 21, 83
  13. Woodside, 1992, Finding out why consumers shop your store and buy your brand: automatic cognitive processing models of primary choice, Journal of Advertising Research, 32, 59, 10.1080/00218499.1992.12466863 · DOI
  14. Yorgey, 2000, Reaching the world by web, Target Marketing, 23, 42

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Metadata

Authors
Chen, L.-D., & Tan, J.
Affiliations
Creighton University (US)
ORCID
Tan, Justin
Venue
European Management Journal
Publisher
Elsevier BV
Published
2004-02
Volume
22
Issue
1
Pages
74-86
ISSN
0263-2373 (ISSN-L)
DOI
10.1016/j.emj.2003.11.014
OpenAlex
W3124698642
Cited by
306
References
60
Citations by year
2026: 3 · 2025: 8 · 2024: 17 · 2023: 23 · 2022: 14 · 2021: 21 · 2020: 12 · 2019: 15 · 2018: 17 · 2017: 8 · 2016: 14 · 2015: 17 · 2014: 17 · 2013: 18 · 2012: 25
FWCI
18.78
Type
journal article
Language
en
Open access
closed
Licence
Locations
European Management Journal (publishedVersion)
Topics
  • Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
  • Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords
e-commerce, virtual stores, technology acceptance, diffusion of innovations, e-commerce strategy, perceived trust, perceived service quality, information richness, product offerings

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