Cited by 333Technology Adoption and User BehaviourConsumer Behavior and Marketing InfluenceCustomer Service Quality and Loyalty

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Technology Adaptation in E-commerce:

Chen, Lei-Da, Tan, Justin·2004·European Management Journal

DOI 10.1016/j.emj.2003.11.014

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Authors: Chen, L.-D., & Tan, J.
Affiliations: Creighton University (US)
ORCID: Tan, Justin
Venue: European Management Journal
Publisher: Elsevier BV
Published: 2004-02
Volume: 22
Issue: 1
Pages: 74-86
ISSN: 0263-2373 (ISSN-L)
DOI: 10.1016/j.emj.2003.11.014
OpenAlex: W3124698642
Cited by: 306
References: 60
Citations by year: 2026: 3 · 2025: 8 · 2024: 17 · 2023: 23 · 2022: 14 · 2021: 21 · 2020: 12 · 2019: 15 · 2018: 17 · 2017: 8 · 2016: 14 · 2015: 17 · 2014: 17 · 2013: 18 · 2012: 25
FWCI: 18.78
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
www.elsevier.com/legal/tdmrep-license (tdm)
Locations: European Management Journal (publishedVersion)
Topics: Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords: e-commerce, virtual stores, technology acceptance, diffusion of innovations, e-commerce strategy, perceived trust, perceived service quality, information richness, product offerings

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