Humanoid robotics and agentic AI: reframing management theories and future research directions
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Each is checked against this paper’s own text: does it say what the citing paper says it does?
Agentic AI operates autonomously with minimal supervision.
“Low intervention; operates autonomously with minimal supervision”
From The Rise of Agentic AI: A Review of Definitions, Frameworks, Architectures, Applications, Evaluation Metrics, and Challenges (2025) · cites this paper as [68]
Human-machine collaboration is added by using humanoid robotics and agentic LLMs for claims handling, smart marketing, HR, and trust establishment in customer service.
“Human-machine collaboration is added by using humanoid robotics and agentic LLMs for claims handling, smart marketing, HR, and trust establishment in customer service [68,146].”
From The Rise of Agentic AI: A Review of Definitions, Frameworks, Architectures, Applications, Evaluation Metrics, and Challenges (2025) · cites this paper as [68]
Adaptability is tested by how AI agents and humanoid robots adjust tasks and processes dynamically in real time.
“Adaptability is tested by how AI agents and humanoid robots adjust tasks and processes dynamically in real time [68].”
From The Rise of Agentic AI: A Review of Definitions, Frameworks, Architectures, Applications, Evaluation Metrics, and Challenges (2025) · cites this paper as [68]
Cites
Mass Communication and Para-Social Interaction
Horton, D., & Richard Wohl, R. (1956) · Psychiatry · doi:10.1080/00332747.1956.11023049 · Cited by 4,380 · see citing works
Machines and Mindlessness: Social Responses to Computers
Nass, C., & Moon, Y. (2000) · Journal of Social Issues · doi:10.1111/0022-4537.00153 · Cited by 4,022 · see citing works
Digital Twin in manufacturing: A categorical literature review and classification
Kritzinger, W., Karner, M., Traar, G., Henjes, J., & Sihn, W. (2018) · IFAC-PapersOnLine · doi:10.1016/j.ifacol.2018.08.474 · Cited by 3,612 · see citing works
Feuerriegel, S., Hartmann, J., Janiesch, C., & Zschech, P. (2024) · Business & Information Systems Engineering · doi:10.1007/s12599-023-00834-7 · Cited by 1,409 · see citing works
Budhwar, P., Chowdhury, S., Wood, G., Aguinis, H., Bamber, G. J., Beltran, J. R., Boselie, P., Lee Cooke, F., Decker, S., DeNisi, A., et al. (2023) · Human Resource Management Journal · doi:10.1111/1748-8583.12524 · Cited by 908 · see citing works
Building a Stronger CASA: Extending the Computers Are Social Actors Paradigm
Gambino, A., Fox, J., & Ratan, R. (2020) · Human-Machine Communication · doi:10.30658/hmc.1.5 · Cited by 626 · see citing works
Robots in Groups and Teams: A Literature Review
Sebo, S., Stoll, B., Scassellati, B., & Jung, M. F. (2020) · Proceedings of the ACM on Human-Computer Interaction · doi:10.1145/3415247 · Cited by 158 · see citing works
Antony, J., Psomas, E., Garza-Reyes, J. A., & Hines, P. (2021) · Production Planning & Control · doi:10.1080/09537287.2020.1776410 · Cited by 116 · see citing works
Intention to adopt services by AI avatar: A protection motivation theory perspective
Park, J., Yun, J., & Chang, W. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2024.103929 · Cited by 51 · see citing works
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Bandi, A., Kongari, B., Naguru, R., Pasnoor, S., & Vilipala, S. V. (2025) · Future Internet · doi:10.3390/fi17090404 · Cited by 207 · see citing works
- Authors
- Korzynski, P., Edwards, A., Gupta, M. C., Mazurek, G., & Wirtz, J.
- Affiliations
- Western Michigan University (US)
- University of Louisville (US)
- Kozminski University (PL)
- National University of Singapore (SG)
- Corresponding author
- Edwards, Autumn
- Gupta, Mahesh C.
- Mazurek, Grzegorz
- Wirtz, Jochen
- Venue
- European Management Journal
- Publisher
- Elsevier BV
- Published
- 2025-08
- Volume
- 43
- Issue
- 4
- Pages
- 548-560
- ISSN
- 0263-2373 (ISSN-L)
- OpenAlex
- W4411241548
- Cited by
- 33
- References
- 9
- Citations by year
- 2026: 26 · 2025: 7
- FWCI
- 13.24
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- Locations
- European Management Journal (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Social Sciences › Decision Sciences › Management Science and Operations Research › Impact of AI and Big Data on Business and Society
- Physical Sciences › Engineering › Control and Systems Engineering › Robotics and Automated Systems
- Keywords
- humanoid robots, AI agents, physical AI, embodied AI, management theory, human resource management, social learning theory, value co-creation, service-dominant logic, trust, operations management, workflow automation, human-machine collaboration, machine agency, consumer behavior
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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