The DOI matches its Crossref record; 42 of the 42 references it cites were found in a registry or an index.
Review-based measurement of customer satisfaction in mobile service: Sentiment analysis and VIKOR approach
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Cites
WordNet: An Electronic Lexical Database
Kilgarriff, A., & Fellbaum, C. (2000) · Language · doi:10.2307/417141 · Cited by 11,464
Term-weighting approaches in automatic text retrieval
Salton, G., & Buckley, C. (1988) · Information Processing & Management · doi:10.1016/0306-4573(88)90021-0 · Cited by 9,740
Mining and summarizing customer reviews
Hu, M., & Liu, B. (2004) · Proceedings of the tenth ACM SIGKDD international conference on Knowledge discovery and data mining · doi:10.1145/1014052.1014073 · Cited by 7,793
Thumbs up?: sentiment classification using machine learning techniques
Pang, B., Lee, L., & Vaithyanathan, S. (2002) · Proceedings of the ACL-02 conference on Empirical methods in natural language processing - EMNLP '02 · doi:10.3115/1118693.1118704 · Cited by 7,024
Thumbs Up or Thumbs Down? Semantic Orientation Applied to Unsupervised Classification of Reviews
Peter, P., & Turney (2002) · Cited by 3,650
Recognizing contextual polarity in phrase-level sentiment analysis
Wilson, T., Wiebe, J., & Hoffmann, P. (2005) · Proceedings of the conference on Human Language Technology and Empirical Methods in Natural Language Processing - HLT '05 · doi:10.3115/1220575.1220619 · Cited by 3,345
A sentimental education: sentiment analysis using subjectivity summarization based on minimum cuts
Pang, B., & Lee, L. (2004) · Proceedings of the 42nd Annual Meeting on Association for Computational Linguistics - ACL '04 · doi:10.3115/1218955.1218990 · Cited by 3,301
A Language Modeling Approach to Information Retrieval
Ponte, J. M., & Croft, W. B. (2017) · ACM SIGIR Forum · doi:10.1145/3130348.3130368 · Cited by 2,503
Thumbs up or thumbs down?: semantic orientation applied to unsupervised classification of reviews
Turney, P. D. (2001) · Proceedings of the 40th Annual Meeting on Association for Computational Linguistics - ACL '02 · doi:10.3115/1073083.1073153 · Cited by 2,352
A language modeling approach to information retrieval
Ponte, J. M., & Croft, W. B. (1998) · Proceedings of the 21st annual international ACM SIGIR conference on Research and development in information retrieval · doi:10.1145/290941.291008 · Cited by 1,821
Cited by
A survey on opinion mining and sentiment analysis: Tasks, approaches and applications
Ravi, K., & Ravi, V. (2015) · Knowledge-Based Systems · doi:10.1016/j.knosys.2015.06.015 · Cited by 1,306
Current State of Text Sentiment Analysis from Opinion to Emotion Mining
Yadollahi, A., Shahraki, A. G., & Zaiane, O. R. (2018) · ACM Computing Surveys · doi:10.1145/3057270 · Cited by 489
Application of fuzzy VIKOR for evaluation of green supply chain management practices
Rostamzadeh, R., Govindan, K., Esmaeili, A., & Sabaghi, M. (2015) · Ecological Indicators · doi:10.1016/j.ecolind.2014.09.045 · Cited by 440
Kumar, P., Singh, R. K., & Kumar, V. (2021) · Resources, Conservation and Recycling · doi:10.1016/j.resconrec.2020.105215 · Cited by 422
Jeong, B., Yoon, J., & Lee, J.-M. (2019) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2017.09.009 · Cited by 334
Metadata
- Authors
- Kang, D., & Park, Y.
- Venue
- Expert Systems with Applications
- Publisher
- Elsevier BV
- Published
- 2014-03
- Volume
- 41
- Issue
- 4
- Pages
- 1041-1050
- ISSN
- 0957-4174 (ISSN-L)
- OpenAlex
- W2014639527
- Cited by
- 268
- References
- 42
- FWCI
- 14.72
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Review-based measurement of customer satisfaction in mobile service: Sentiment analysis and VIKOR approach. https://app.cochat.ai/papers/10.1016/j.eswa.2013.07.101
- The paper
- Kang, D., & Park, Y. (2014). Review-based measurement of customer satisfaction in mobile service: Sentiment analysis and VIKOR approach. Expert Systems with Applications. https://doi.org/10.1016/j.eswa.2013.07.101
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
