The DOI matches its Crossref record.
Evaluating municipal websites: A methodological comparison of three think-aloud variants
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Thus, the cognitive workload of respondents can be too high [62] and it can impact on their standard working process [56].”
From Impact of Think-Aloud on Eye-Tracking: A Comparison of Concurrent and Retrospective Think-Aloud for Research on Decision-Making in the Game Environment (2020) · cites this paper as [62]
In the citing paper
“There are other fields, like usability testing [60,62,66] or education [68,84], where CTA has added value.”
From Impact of Think-Aloud on Eye-Tracking: A Comparison of Concurrent and Retrospective Think-Aloud for Research on Decision-Making in the Game Environment (2020) · cites this paper as [62]
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
No references could be resolved yet.
Research works printed but not linked: 30
- Alavi, 2005, On the adequacy of verbal protocols in examining an underlying construct of a test, Studies in Educational Evaluation, 31, 1, 10.1016/j.stueduc.2005.02.004 · DOI
- Chadwick, 2003, Interaction between states and citizens in the age of the Internet: “E-Government” in the United States, Britain and the European Union, Governance: An International Journal of Policy, Administration and Institutions, 16, 271, 10.1111/1468-0491.00216 · DOI · Paper page
- Choudrie, 2004, Evaluating global E-Government sites: A view using web diagnostic tools, Electronic Journal of e-Government, 2, 105
- Cullen, 2000, Democracy online: An assessment of New Zealand government websites, Government Information Quarterly, 17, 243, 10.1016/S0740-624X(00)00033-2 · doi:10.1016/s0740-624x(00)00033-2
- De Jong, 2006, Municipalities on the Web: User-friendliness of government information on the internet, Lecture Notes in Computer Science, 4084, 174, 10.1007/11823100_16 · DOI
- De Jong, 2006, Scenario evaluation of municipal Websites: Development and use of an expert-focused evaluation tool, Government Information Quarterly, 23, 191, 10.1016/j.giq.2005.11.007 · DOI
- Eschenfelder, 2004, Behind the Website: An inside look at the production of Web-based textual government information, Government Information Quarterly, 21, 337, 10.1016/j.giq.2004.04.004 · DOI
- Eschenfelder, 2007, Examining the role of Website information in facilitating different citizen-government relationships: A case study of state Chronic Wasting Disease Websites, Government Information Quarterly, 24, 64, 10.1016/j.giq.2006.05.002 · DOI
- Farkas, 2000, Guidelines for designing Web navigation, Technical Communication, 47, 341
- Funkesson, 2007, Nurses' reasoning process during care planning taking pressure ulcer prevention as an example: A think-aloud study, International Journal of Nursing Studies, 44, 1109, 10.1016/j.ijnurstu.2006.04.016 · doi:10.1016/j.ijnurstu.2006.04.016
- Griffin, 2005, An exploratory evaluation of UK local e-Government from an accountability perspective, The Electronic Journal of e-Government, 3, 13
- Heeks, 2007, Analyzing e-government research: Perspectives, philosophies, theories, methods and practice, Government Information Quarterly, 24, 243, 10.1016/j.giq.2006.06.005 · DOI · Paper page
- Jaeger, 2006, Assessing Section 508 compliance on federal e-government Websites: A multi-method, user-centred evaluation of accessibility for persons with disabilities, Government Information Quarterly, 23, 169, 10.1016/j.giq.2006.03.002 · DOI
- Kaaya, 2004, Implementing e-Government services in East Africa: Assessing status through content analysis of government websites, The Electronic Journal of e-Government, 2, 39
- Kim, 2001, Information seeking on the Web: Effects of user and task variables, Library & Information Science Research, 23, 233, 10.1016/S0740-8188(01)00081-0 · DOI
- Marcella, 2003, The effectiveness of parliamentary information services in the United Kingdom, Government Information Quarterly, 20, 29, 10.1016/S0740-624X(02)00138-7 · doi:10.1016/s0740-624x(02)00138-7
- Pieterson, 2007, Personalization in the public sector: An inventory of organizational and user obstacles towards personalization of electronic services in the public sector, Government Information Quarterly, 24, 148, 10.1016/j.giq.2005.12.001 · DOI
- Potter, 2003, Accessibility of Alabama government Websites, Journal of Government Information, 29, 303, 10.1016/S1352-0237(03)00053-4 · DOI
- Russo, 1989, The validity of verbal protocols, Memory & Cognition, 17, 759, 10.3758/BF03202637 · DOI · Paper page
- Schedler, 2007, Customer orientation in electronic government: Motives and effects, Government Information Quarterly, 24, 291, 10.1016/j.giq.2006.05.005 · DOI
- Schellings, 2006, Third-grader's think-aloud protocols: Types of reading activities in reading an expository text, Learning and Instruction, 16, 549, 10.1016/j.learninstruc.2006.10.004 · DOI
- Schneider, 2006, Exploring ease in thinking aloud, Psychological reports, 98, 85, 10.2466/pr0.98.1.85-90 · DOI
- Shi, 2007, The accessibility of Chinese local government Websites: An exploratory study, Government Information Quarterly, 24, 377, 10.1016/j.giq.2006.05.004 · DOI
- Taylor, 2000, Accessing problem solving strategy knowledge: The complementary use of concurrent verbal protocols and retrospective debriefing, Journal of Educational Psychology, 29, 413, 10.1037/0022-0663.92.3.413 · DOI · Paper page
- Ummelen, 2000, Measuring reading behavior in policy documents: A comparison of two instruments, IEEE transactions of professional communication, 43, 292, 10.1109/47.867945 · doi:10.1109/47.867945
- Van den Haak, 2003, Retrospective versus concurrent think-aloud protocols: Testing the usability of an online library catalogue, Behaviour & Information Technology, 22, 339, 10.1080/0044929031000 · DOI · Paper page
- Van den Haak, 2004, Employing think-aloud protocols and constructive interaction to test the usability of online library catalogues: A methodological comparison, Interacting with computers, 16, 1153, 10.1016/j.intcom.2004.07.007 · DOI
- Van den Haak, 2007, Evaluation of an informational web site: three variants of the think-aloud method compared, Technical Communication, 54, 58
- Welch, 2005, Virtual interactivity between government and citizens: The Chicago Police Department's citizen ICAM application demonstration case, Political communication, 22, 215, 10.1080/10584600590933205 · DOI
- Wong, 2005, Writers' mental representations of the intended audience and of the rhetorical purpose for writing and the strategies that they employed when they composed, System, 33, 29, 10.1016/j.system.2004.06.009 · DOI
Cited by
Prokop, M., Pilař, L., & Tichá, I. (2020) · Sensors · doi:10.3390/s20102750 · Cited by 48
(2016) · Lecture Notes in Computer Science · doi:10.1007/978-3-319-41264-1 · Cited by 22
Adopting and Refining e-services—The Role of Organization Size
Jacobsen, D. I. (2018) · Public Organization Review · doi:10.1007/s11115-016-0364-0 · Cited by 18
Metadata
- Authors
- van den Haak, M. J., de Jong, M. D. T., & Schellens, P. J.
- Venue
- Government Information Quarterly
- Publisher
- Elsevier BV
- Published
- 2009-01
- Volume
- 26
- Issue
- 1
- Pages
- 193-202
- ISSN
- 0740-624X
- Cited by
- 44
- References
- 0
- Language
- en
- Licence
- www.elsevier.com/tdm/userlicense/1.0/ (tdm)
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Evaluating municipal websites: A methodological comparison of three think-aloud variants. https://app.cochat.ai/papers/10.1016/j.giq.2007.11.003
- The paper
- van den Haak, M. J., de Jong, M. D. T., & Schellens, P. J. (2009). Evaluating municipal websites: A methodological comparison of three think-aloud variants. Government Information Quarterly. https://doi.org/10.1016/j.giq.2007.11.003
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.