The DOI matches its Crossref record; 113 of the 113 references it cites were found in a registry or an index.
What determines success of an e-government service? Validation of an integrative model of e-filing continuance usage
Open accessAbstract
Abstract The purpose of this study is to validate an integrated model of e-filing continuance usage. The model has its theoretical basis in the expectancy confirmation theory and the DeLone and McLean's IS Success model. The model is extended to include two additional constructs relevant to e-filing continuance usage: perceived risks and habit. The model is tested using data collected from a sample of 645 e-filing users in Mauritius. Structural equation modeling was used to test the hypotheses. Findings suggest that citizens' continuance usage intention of e-filing is influenced by system quality, user satisfaction and habit. User satisfaction had the strongest impact on e-filing continuance usage intention. This study makes a valuable contribution to knowledge through the extension and validation of the ECM and IS Success model to explore salient factors affecting e-filing continuance usage intention. The practical implications of the findings for tax collection agencies are discussed.
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Cites
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“…the different constructs of the ECT, the relationship between satisfaction and continuance usage intention has been the most validated one by previous studies (e.g. Bhattacherjee, 2001; Oghuma et al., 2016; Teo et al., 2008; Thong et al., 2006; Venkatesh et al., 2011; Wei et al., 2017; Zhou, 2013).”
BackgroundMethodResultInfluential
Cited by
Pappas, I. O., & Woodside, A. G. (2021) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2021.102310 · Cited by 2,254
Gupta, A., Yousaf, A., & Mishra, A. (2020) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102094 · Cited by 303
Nguyen, D. M., Chiu, Y.-T. H., & Le, H. D. (2021) · Sustainability · doi:10.3390/su13147625 · Cited by 269
Assessing the Benefits of ChatGPT for Business: An Empirical Study on Organizational Performance
Chu, M.-N. (2023) · IEEE Access · doi:10.1109/access.2023.3297447 · Cited by 69
Exploring gamers' crowdsourcing engagement in Pokémon Go communities
Sharma, S., Slack, N., Devi, K., Greig, T., & Naidu, S. (2026) · The TQM Journal · doi:10.1108/tqm-05-2021-0131 · Cited by 12
Metadata
- Authors
- Veeramootoo, N., Nunkoo, R., & Dwivedi, Y. K.
- Venue
- Government Information Quarterly
- Publisher
- Elsevier BV
- Published
- 2018-04
- Volume
- 35
- Issue
- 2
- Pages
- 161-174
- ISSN
- 0740-624X (ISSN-L)
- OpenAlex
- W2793319820
- Cited by
- 394
- References
- 113
- FWCI
- 47.53
- Type
- journal article
- Language
- en
- Open access
- green
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- Veeramootoo, N., Nunkoo, R., & Dwivedi, Y. K. (2018). What determines success of an e-government service? Validation of an integrative model of e-filing continuance usage. Government Information Quarterly. https://doi.org/10.1016/j.giq.2018.03.004
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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
