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Cited by 303

The DOI matches its Crossref record; 142 of the 142 references it cites were found in a registry or an index.

How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model

Gupta, Anil, Yousaf, Anish, Mishra, Abhishek·2020·International Journal of Information Management
DOI 10.1016/j.ijinfomgt.2020.102094
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Abstract

Abstract Extant research examines the factors that cause the initial adoption of digital technologies, like mobile wallets, with limited focus on post-adoption behaviours. This work proposes a novel extended expectation–confirmation model which explores the impact of pre-adoption expectancies and confirmation on post-adoption satisfaction and continuance intentions. The model also explores the roles played by the post-adoption factors like perceived user interface quality, perceived security and self-efficacy. The findings indicate that pre-adoption performance/effort expectancies impact consumption-driven confirmation, which in turn affects the post-adoption perceived usefulness, post-adoption perceived security, and user satisfaction. Further, satisfaction, post-adoption self-efficacy and post-adoption perceived usefulness are found to be strong antecedents of the user’s continuance intention. The framework contributes to the extant research by integrating both pre- and post-adoption constructs that determine post-adoption continuance intentions. The framework also guides the M-wallet application developers to enhance user satisfaction and continuance intentions by meeting their pre-adoption expectations through consumption-driven confirmation, in order to stay relevant in an extremely competitive m-payments business.

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Metadata

Authors
Gupta, A., Yousaf, A., & Mishra, A.
Venue
International Journal of Information Management
Publisher
Elsevier BV
Published
2020-06
Volume
52
Pages
102094
ISSN
0268-4012 (ISSN-L)
DOI
10.1016/j.ijinfomgt.2020.102094
OpenAlex
W3006671097
Cited by
303
References
142
FWCI
34.42
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model. https://app.cochat.ai/papers/10.1016/j.ijinfomgt.2020.102094
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Gupta, A., Yousaf, A., & Mishra, A. (2020). How pre-adoption expectancies shape post-adoption continuance intentions: An extended expectation-confirmation model. International Journal of Information Management. https://doi.org/10.1016/j.ijinfomgt.2020.102094

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.