Public employees’ use of social media: Its impact on need satisfaction and intrinsic work motivation
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Although increasing numbers of employees working in public organizations are using social media for work purposes and numerous studies exist on how social media affect organizational outcomes, we have very limited knowledge of how using social media for work purposes affects employees' work motivation. This paper fills this important gap by using self-determination theory (SDT) to analyze how the use of social media for work purposes is associated with government employees' need satisfaction and intrinsic work motivation. According to regression results, employees' use of social media is positively related to employees' need satisfaction (autonomy, relatedness, and competence) and, accordingly, intrinsic work motivation. However, further analysis shows that too much use of social media has an averse effect. Theoretically, this study is one of the pioneer attempts to integrate e-governance with SDT. Practically, we encourage managers to use caution in promoting the use of social media for work purposes. Using social media two to three days a week may be the ideal range.
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Feelings of autonomy, competence, and belongingness on social media are positively correlated with the willingness to share works.
“The research results of [61] indicated a positive correlation between feelings of autonomy, competence, and belongingness on social media and the willingness to share works, which can be attributed to social environments fostering the satisfaction of individual needs for autonomy, competence, and relatedness [62].”
From What Influences Users’ Intention to Share Works in Designer-Driven User-Generated Content Communities? A Study Based on Self-Determination Theory (2023) · cites this paper as [61]
Section 2.2 links public employees’ social-media use with satisfaction of their autonomy, competence, and relatedness needs. Sections 3.2 and 4 examine need satisfaction and intrinsic work motivation, not willingness to share works. The claimed positive correlation with sharing willingness is therefore unsupported by this paper. (LLM, conf=0.84)
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References 69 · Cited by 129
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- Connell, J. P. (1990). Context, self, and action: A motivational analysis of self-system processes across the life span. The self in transition: Infancy to childhood (pp. 61-97). The University of Chicago Press.
- Demircioglu, M. A. (2017). Three essays on public sector innovation. Ph.D. dissertation. School of Public and Environmental Affairs, Indiana University.
- Hackman, J Richard., & Greg, R Oldham. (1980). Work redesign. Reading, MA: Addison- Wesley.
- Mergel, I. (2012). Social media in the public sector: A guide to participation, collaboration and transparency in the networked world. John Wiley & Sons.
- Moore, M. H. (1995). Creating public value: Strategic management in government. Boston: Harvard university press.
- Mehmet Akif Demircioglu, Assistant Professor, Lee Kuan Yew School of Public Policy, National University of Singapore (NUS). His main research interest is the link between public sector innovation, social media, and employee attitudes. His work has published in several journals including Research Policy, Journal of Technology Transfer; The American Review of Public Administration; Public Performance & Management Review, Journal of Public Affairs Education, and International Journal of Public Administration. E-mail: mehmet@nus. edu.sg
- Chung-An Chen, Associate Professor, Nanyang Technological University in Singapore. His recent research interest centers on applying self-determination theory to public admin- istration research. He has over two dozen publications in major public administration journals such as Public Administration, Public Management Review, International Public Management Journal, etc. E-mail: cchongan@ntu.edu.
- Authors
- Demircioglu, M. A., & Chen, C.-A.
- Affiliations
- Nanyang Technological University (SG)
- Venue
- Government Information Quarterly
- Publisher
- Elsevier BV
- Published
- 2019-01
- Volume
- 36
- Issue
- 1
- Pages
- 51-60
- ISSN
- 0740-624X (ISSN-L)
- OpenAlex
- W2903032247
- Cited by
- 129
- References
- 69
- Citations by year
- 2026: 8 · 2025: 16 · 2024: 20 · 2023: 18 · 2022: 27 · 2021: 25 · 2020: 12 · 2019: 3
- FWCI
- 19.08
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Locations
- Government Information Quarterly (publishedVersion, cc-by)
- National University of Singapore (submittedVersion)
- DR-NTU (Nanyang Technological University) (submittedVersion, cc-by)
- Funders
- National University of Singapore (R-603-000-275-720)
- Topics
- Social Sciences › Demography › Cyberloafing and Workplace Behavior
- Social Sciences › Political Science and International Relations › E-Government and Public Services
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Keywords
- social media use, public sector employees, intrinsic work motivation, need satisfaction, self-determination theory, digital governance, autonomy, relatedness, competence, social media use frequency
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