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Cited by 753

The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.

Employee satisfaction, customer satisfaction, and financial performance: An empirical examination

Chi, Christina G., Gursoy, Dogan·2009·International Journal of Hospitality Management
DOI 10.1016/j.ijhm.2008.08.003
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Registry

Crossref · 10.1016/j.ijhm.2008.08.003

Cites

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Metadata

Authors
Chi, C. G., & Gursoy, D.
Venue
International Journal of Hospitality Management
Publisher
Elsevier BV
Published
2009-06
Volume
28
Issue
2
Pages
245-253
ISSN
0278-4319 (ISSN-L)
DOI
10.1016/j.ijhm.2008.08.003
OpenAlex
W2129399269
Cited by
753
References
8
FWCI
17.58
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Employee satisfaction, customer satisfaction, and financial performance: An empirical examination. https://app.cochat.ai/papers/10.1016/j.ijhm.2008.08.003
The paper
Chi, C. G., & Gursoy, D. (2009). Employee satisfaction, customer satisfaction, and financial performance: An empirical examination. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2008.08.003

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.