The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Cognitive, affective, conative, and action loyalty: Testing the impact of inertia
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Citations
Cites
On the Evaluation of Structural Equation Models
Bagozzi, R. P., & Yi, Y. (1988) · Journal of the Academy of Marketing Science · doi:10.1007/bf02723327 · Cited by 26,163
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions
Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
E-satisfaction and e-loyalty: A contingency framework
Anderson, R. E., & Srinivasan, S. S. (2003) · Psychology & Marketing · doi:10.1002/mar.10063 · Cited by 2,310
Oliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
Switching barriers and repurchase intentions in services
Jones, M. A., Mothersbaugh, D. L., & Beatty, S. E. (2000) · Journal of Retailing · doi:10.1016/s0022-4359(00)00024-5 · Cited by 1,571
Does attitudinal loyalty influence behavioral loyalty? A theoretical and empirical study
Bandyopadhyay, S., & Martell, M. (2007) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2006.03.002 · Cited by 402
Cited by
Mao, Z., & Lyu, J. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-08-2016-0439 · Cited by 325
Trust, commitment, customer intimacy and customer loyalty in Islamic banking relationships
Tabrani, M., Amin, M., & Nizam, A. (2018) · International Journal of Bank Marketing · doi:10.1108/ijbm-03-2017-0054 · Cited by 257
Inertia in services: causes and consequences for switching
Gray, D. M., D’Alessandro, S., Johnson, L. W., & Carter, L. (2017) · Journal of Services Marketing · doi:10.1108/jsm-12-2014-0408 · Cited by 73
Carter, L., Gray, D., D'Alessandro, S., & Johnson, L. (2016) · Services Marketing Quarterly · doi:10.1080/15332969.2016.1217680 · Cited by 10
Metadata
- Authors
- Han, H., Kim, Y., & Kim, E.-K.
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2011-12
- Volume
- 30
- Issue
- 4
- Pages
- 1008-1019
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2021649699
- Cited by
- 269
- References
- 7
- FWCI
- 14.11
- Type
- journal article
- Language
- en
- Open access
- closed
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- CoChat. (2026). Citation check: Cognitive, affective, conative, and action loyalty: Testing the impact of inertia. https://app.cochat.ai/papers/10.1016/j.ijhm.2011.03.006
- The paper
- Han, H., Kim, Y., & Kim, E.-K. (2011). Cognitive, affective, conative, and action loyalty: Testing the impact of inertia. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2011.03.006
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
