What can big data and text analytics tell us about hotel guest experience and satisfaction?

Xiang, Zheng, Schwartz, Zvi, Gerdes, John H., Uysal, Muzaffer·2015·International Journal of Hospitality Management
DOI 10.1016/j.ijhm.2014.10.013

Cited by (952)

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  71. Goals, Metrics, and Measurement
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  72. Copyright Page
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  73. Textual Data Structuring
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  74. Social Media Analytics Framework
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  75. Image and Video Analytics
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  76. Spatial Analytics for Social Media
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  77. Artificial Intelligence and the Future of Social Media Analytics
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  78. Data Visualization
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  79. Introduction
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  80. The Data Analytics Advantage
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  81. About the Companion Website
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  82. Preface
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  83. Data Gathering, Organizing, and Cleaning
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