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Cited by 411

The DOI matches its Crossref record; 82 of the 82 references it cites were found in a registry or an index.

The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention

Han, Su Jin, Bonn, Mark A., Cho, Meehee·2016·International Journal of Hospitality Management
DOI 10.1016/j.ijhm.2015.10.002
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Registry

Crossref · 10.1016/j.ijhm.2015.10.002

Cites

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Metadata

Authors
Han, S. J., Bonn, M. A., & Cho, M.
Venue
International Journal of Hospitality Management
Publisher
Elsevier BV
Published
2016-01
Volume
52
Pages
97-106
ISSN
0278-4319 (ISSN-L)
DOI
10.1016/j.ijhm.2015.10.002
OpenAlex
W2175611694
Cited by
411
References
82
FWCI
44.29
Type
journal article
Language
en
Open access
closed

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This page
CoChat. (2026). Citation check: The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention. https://app.cochat.ai/papers/10.1016/j.ijhm.2015.10.002
The paper
Han, S. J., Bonn, M. A., & Cho, M. (2016). The relationship between customer incivility, restaurant frontline service employee burnout and turnover intention. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2015.10.002

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.