The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
Emotional intelligence, emotional labor, perceived organizational support, and job satisfaction: A moderated mediation model
Open accessAbstract
Abstract This study examined the effects of emotional intelligence and emotional labor on job satisfaction in a moderated mediation model, which posits surface and deep acting strategies as mediators between emotional intelligence and job satisfaction and perceived organizational support as a moderator to the mediation effects. Based on a sample of 279 Chinese hotel employees, results showed that: 1) while deep acting partially mediated the effect of emotional intelligence on job satisfaction, surface acting did not mediate; 2) Perceived organizational support effectively moderated the mediation of deep acting between emotional intelligence and job satisfaction; but the moderated mediation was not found with surface acting as a mediator. This study contributes to a better understanding of the roles of emotional intelligence and emotional labor strategies in affecting hotel employees’ job satisfaction and how organizational support can function as an organization resource in changing the psychological mechanisms underlying emotional labor and job satisfaction.
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Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
Conservation of resources: A new attempt at conceptualizing stress
Hobfoll, S. E. (1989) · American Psychologist · doi:10.1037/0003-066x.44.3.513 · Cited by 18,187
Stress, social support, and the buffering hypothesis
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Perceived organizational support.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986) · Journal of Applied Psychology · doi:10.1037/0021-9010.71.3.500 · Cited by 10,023
Addressing Moderated Mediation Hypotheses: Theory, Methods, and Prescriptions
Preacher, K. J., Rucker, D. D., & Hayes, A. F. (2007) · Multivariate Behavioral Research · doi:10.1080/00273170701341316 · Cited by 9,973
Chen, Z., Sun, H., Lam, W., Hu, Q., Huo, Y., & Zhong, J. A. (2012) · The International Journal of Human Resource Management · doi:10.1080/09585192.2011.579918 · Cited by 143
Wong, C.-S., Wong, P.-M., & Law, K. S. (2007) · Asia Pacific Journal of Management · doi:10.1007/s10490-006-9024-1 · Cited by 98
Cited by
Anwar, S., Saraih, U. N., & Soomro, B. A. (2025) · International Journal of Organizational Analysis · doi:10.1108/ijoa-01-2024-4204 · Cited by 13
Metadata
- Authors
- Wen, J., Huang, S. (., & Hou, P.
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2019-08
- Volume
- 81
- Pages
- 120-130
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2924026601
- Cited by
- 325
- References
- 8
- FWCI
- 65.13
- Type
- journal article
- Language
- en
- Open access
- green
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