The DOI matches its Crossref record; 106 of the 106 references it cites were found in a registry or an index.
Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture
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Citations
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483
User Acceptance of Information Technology: Toward A Unified View1
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003) · MIS Quarterly · doi:10.2307/30036540 · Cited by 45,035
A primer on partial least squares structural equation modeling (PLS-SEM)
Leguina, A. (2015) · International Journal of Research & Method in Education · doi:10.1080/1743727x.2015.1005806 · Cited by 18,921
Venkatesh, V., Thong, J. Y. L., & Xu, X. (2012) · MIS Quarterly · doi:10.2307/41410412 · Cited by 15,756
Trust and TAM in Online Shopping: An Integrated Model1
Gefen, D., Karahanna, E., & Straub, D. W. (2003) · MIS Quarterly · doi:10.2307/30036519 · Cited by 8,635
Chin, W. W., Marcolin, B. L., & Newsted, P. R. (2003) · Information Systems Research · doi:10.1287/isre.14.2.189.16018 · Cited by 6,479
Barsalou, L. W. (2008) · Annual Review of Psychology · doi:10.1146/annurev.psych.59.103006.093639 · Cited by 5,936
Artificial intelligence in service
Huang, M.-H., & Rust, R. T. (2018) · Journal of Service Research · doi:10.1177/1094670517752459 · Cited by 3,978
Cultures and organizations: software of the mind
(1992) · Choice Reviews Online · doi:10.5860/choice.29-4203 · Cited by 3,673
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Cited by
Ooi, K.-B., Tan, G. W.-H., Al-Emran, M., Al-Sharafi, M. A., Capatina, A., Chakraborty, A., Dwivedi, Y. K., Huang, T.-L., Kar, A. K., Lee, V.-H., et al. (2025) · Journal of Computer Information Systems · doi:10.1080/08874417.2023.2261010 · Cited by 746
Is it the end of the technology acceptance model in the era of generative artificial intelligence?
Mogaji, E., Viglia, G., Srivastava, P., & Dwivedi, Y. K. (2024) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-08-2023-1271 · Cited by 187
Tourist acceptance of ChatGPT in travel services: the mediating role of parasocial interaction
Xu, H., Law, R., Lovett, J., Luo, J. M., & Liu, L. (2024) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2024.2364336 · Cited by 130
Ofosu-Ampong, K. (2024) · Telematics and Informatics Reports · doi:10.1016/j.teler.2024.100127 · Cited by 81
Khan, M. I., Fatima, J. K., Bahmannia, S., Chatrath, S. K., Dale, N. F., & Johns, R. (2025) · Journal of Service Theory and Practice · doi:10.1108/jstp-10-2023-0282 · Cited by 43
Metadata
- Authors
- Chi, O. H., Chi, C. G., Gursoy, D., & Nunkoo, R.
- Venue
- International Journal of Information Management
- Publisher
- Elsevier BV
- Published
- 2023-06
- Volume
- 70
- Pages
- 102623
- ISSN
- 0268-4012 (ISSN-L)
- OpenAlex
- W4317669872
- Cited by
- 268
- References
- 106
- FWCI
- 23.46
- Type
- journal article
- Language
- en
- Open access
- green
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- Chi, O. H., Chi, C. G., Gursoy, D., & Nunkoo, R. (2023). Customers’ acceptance of artificially intelligent service robots: The influence of trust and culture. International Journal of Information Management. https://doi.org/10.1016/j.ijinfomgt.2023.102623
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.