The impact of patient–physician web messaging on healthcare service provision

McGeady, David; Kujala, Jaakko; Ilvonen, Karita

doi:10.1016/j.ijmedinf.2006.11.004

Cited by 88Electronic Health Records SystemsTelemedicine and Telehealth ImplementationHealth Literacy and Information Accessibility

The impact of patient–physician web messaging on healthcare service provision

McGeady, David, Kujala, Jaakko, Ilvonen, Karita·2008·International Journal of Medical Informatics

DOI 10.1016/j.ijmedinf.2006.11.004

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Abstract

Background Information technology can support the delivery of healthcare. Patients are eager to make use of such tools as web messaging, yet its deployment has been limited to date. A fear still pervades that the cost associated with a possible increase to physician workloads may outweigh any suggested benefits.Goal This paper aims to review the body of research completed in the area of patient-physician web messaging. The findings of this review will then be assessed and synthesised, with the intention of creating an overview of both the benefits and costs of patient-physician online messaging. Areas of particular importance to future research may then be identified.Results Demand and support for online communication tools amongst patients is strong, and can increase quality of care due to increased patient-physician communication. Although there would seem to be great potential to increase process efficiency, there would not seem to be sufficient evidence as of yet to suggest that this is the case.Conclusion Further quantitative research in particular is required to assess the impact of online communication, with special regard to the effect on overall patient demand and on healthcare process efficiency.

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Authors: McGeady, D., Kujala, J., & Ilvonen, K.
Corresponding author: McGeady, David
Venue: International Journal of Medical Informatics
Publisher: Elsevier BV
Published: 2008-01
Volume: 77
Issue: 1
Pages: 17-23
ISSN: 1386-5056 (ISSN-L)
DOI: 10.1016/j.ijmedinf.2006.11.004
OpenAlex: W2143991005
Cited by: 88
References: 41
Citations by year: 2026: 1 · 2025: 5 · 2024: 3 · 2023: 3 · 2022: 6 · 2021: 3 · 2020: 4 · 2019: 7 · 2018: 4 · 2017: 8 · 2016: 5 · 2015: 6 · 2014: 4 · 2013: 3 · 2012: 9
FWCI: 0.35
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: International Journal of Medical Informatics (publishedVersion)
PubMed (publishedVersion)
Topics: Health Sciences › Health Professions › Health Information Management › Electronic Health Records Systems
Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
Health Sciences › Health Professions › General Health Professions › Health Literacy and Information Accessibility
Keywords: patient-physician communication, online communication tools, health care delivery, physician workload, quality of care, patient demand, telemedicine
MeSH terms: Delivery of Health Care, Finland, Humans, Physician-Patient Relations, Internet, Electronic Mail

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The impact of patient–physician web messaging on healthcare service provision

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