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Patient expectations and experiences of remote monitoring for chronic diseases: Systematic review and thematic synthesis of qualitative studies
Open accessAbstract
OBJECTIVES: To describe the range of patients' beliefs, attitudes, expectations, and experiences of remote monitoring for chronic conditions across different healthcare contexts and populations. DESIGN: We searched MEDLINE, Embase, PsychINFO, and CINAHL, Google Scholar, and reference lists of related studies through to July 2017. Thematic synthesis was used to analyse the findings of the primary studies. Study characteristics were examined to explain differences in findings. SETTING: All healthcare settings PARTICIPANTS: Adults with chronic diseases OUTCOMES: Patient beliefs, attitudes, expectations and experiences of remote monitoring RESULTS: We included 16 studies involving 307 participants with chronic obstructive pulmonary disease, heart failure, diabetes, hypertension, and end stage kidney disease. The studies were conducted in 8 countries. We identified four themes: gaining knowledge and triggering actions (tracking and responding to change, prompting timely and accessible care, supporting self-management and shared decision-making); reassurance and security (safety in being alone, peace of mind); concern about additional burden (reluctance to learn something new, lack of trust in technology, avoiding additional out-of-pocket costs), and jeopardising interpersonal connections (fear of being lost in data, losing face to face contact). CONCLUSIONS: For patients with chronic disease, remote monitoring increased their disease-specific knowledge, triggered earlier clinical assessment and treatment, improved self-management and shared decision-making. However, these potential benefits were balanced against concerns about losing interpersonal contact, and the additional personal responsibility of remote monitoring.
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“In prior research, characteristics of more effective RPM programs include targeting of high-risk populations and providing timely and responsive care through frequent monitoring.24”
From Challenges and Facilitators in Implementing Remote Patient Monitoring Programs in Primary Care (2024) · cites this paper as [24]
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Metadata
- Authors
- Walker, R. C., Tong, A., Howard, K., & Palmer, S. C.
- Affiliations
- Eastern Institute of Technology (NZ)
- The University of Sydney (AU)
- Canterbury District Health Board (NZ)
- Corresponding author
- Walker, Rachael C.
- Venue
- International Journal of Medical Informatics
- Publisher
- Elsevier BV
- Published
- 2019-04
- Volume
- 124
- Pages
- 78-85
- ISSN
- 1386-5056 (ISSN-L)
- OpenAlex
- W2914268080
- Semantic Scholar
- 15c4a14e8aed9f87dec21bdfa3a4febf68cff7b0
- Cited by
- 250
- References
- 35
- Citations by year
- 2026: 22 · 2025: 46 · 2024: 33 · 2023: 41 · 2022: 40 · 2021: 38 · 2020: 25 · 2019: 5
- FWCI
- 4.45
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Licence
- Locations
- International Journal of Medical Informatics (publishedVersion, cc-by-nc-nd)
- PubMed (publishedVersion)
- Topics
- Health Sciences › Medicine › Public Health, Environmental and Occupational Health › Telemedicine and Telehealth Implementation
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Health Sciences › Medicine › Geriatrics and Gerontology › Technology Use by Older Adults
- Keywords
- remote monitoring, chronic disease, patient expectations, patient experience, patient attitudes and beliefs, self-management, shared decision-making, chronic obstructive pulmonary disease, heart failure, diabetes mellitus, hypertension, end-stage renal disease, trust in technology, interpersonal relationships
- MeSH terms
- Adult, Chronic Disease, Decision Making, Delivery of Health Care, Diabetes Mellitus, Heart Failure, Humans, Monitoring, Physiologic, Motivation, Pulmonary Disease, Chronic Obstructive, Qualitative Research
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