The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.
The moderating effect of gender on relationship quality and loyalty toward Internet service providers
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Citations
Cites
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Developing buyer-seller relationships
Dwyer, F. R., Schurr, P. H., & Oh, S. (1987) · Journal of Marketing · doi:10.1177/002224298705100202 · Cited by 9,139
Developing and validating trust measures for e-commerce: an integrative typology
McKnight, D. H., Choudhury, V., & Kacmar, C. (2002) · Information Systems Research · doi:10.1287/isre.13.3.334.81 · Cited by 5,550
The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships
Garbarino, E., & Johnson, M. S. (1999) · Journal of Marketing · doi:10.1177/002224299906300205 · Cited by 4,899
Relationship Quality in Services Selling: An Interpersonal Influence Perspective
Crosby, L. A., Evans, K. R., & Cowles, D. (1990) · Journal of Marketing · doi:10.1177/002224299005400306 · Cited by 4,763
Consumer trust, value, and loyalty in relational exchanges
Sirdeshmukh, D., Singh, J., & Sabol, B. (2002) · Journal of Marketing · doi:10.1509/jmkg.66.1.15.18449 · Cited by 4,196
The role played by perceived usability, satisfaction and consumer trust on website loyalty
Flavián, C., Guinalíu, M., & Gurrea, R. (2006) · Information & Management · doi:10.1016/j.im.2005.01.002 · Cited by 1,684
Harrison-Walker, L. J. (2001) · Journal of Service Research · doi:10.1177/109467050141006 · Cited by 1,583
An empirical analysis of the antecedents of electronic commerce service continuance
Bhattacherjee, A. (2001) · Decision Support Systems · doi:10.1016/s0167-9236(01)00111-7 · Cited by 1,441
Cited by
Elbeltagi, I., & Agag, G. (2016) · Internet Research · doi:10.1108/intr-10-2014-0244 · Cited by 232
A model to evaluate the effects of price fairness perception in online hotel booking
Andrés-Martínez, M.-E., Gómez-Borja, M.-Á., & Mondéjar-Jiménez, J.-A. (2014) · Electronic Commerce Research · doi:10.1007/s10660-014-9137-4 · Cited by 40
(2018) · DigitalCommons - Kennesaw State University (Kennesaw State University)
Metadata
- Authors
- Sanchez-Franco, M. J., Ramos, A. F. V., & Velicia, F. A. M.
- Venue
- Information & Management
- Publisher
- Elsevier BV
- Published
- 2009-04
- Volume
- 46
- Issue
- 3
- Pages
- 196-202
- ISSN
- 0378-7206 (ISSN-L)
- OpenAlex
- W2089671328
- Cited by
- 236
- References
- 11
- FWCI
- 25.34
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- The paper
- Sanchez-Franco, M. J., Ramos, A. F. V., & Velicia, F. A. M. (2009). The moderating effect of gender on relationship quality and loyalty toward Internet service providers. Information & Management. https://doi.org/10.1016/j.im.2009.02.001
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
