The DOI matches its Crossref record; 142 of the 142 references it cites were found in a registry or an index.
Co-production and its effects on service innovation
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
The Theory of Economic Development
Schumpeter, J., & Backhaus, U. (2006) · The European Heritage in Economics and the Social Sciences · doi:10.1007/0-306-48082-4_3 · Cited by 22,506
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355
Self-Reports in Organizational Research: Problems and Prospects
Podsakoff, P. M., & Organ, D. W. (1986) · Journal of Management · doi:10.1177/014920638601200408 · Cited by 17,102
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
Competitive Advantage: Creating and Sustaining Superior Performance
Porter, M. E. (1985) · Cited by 14,701
The theory of the growth of the firm
Penrose, E. (1996) · Long Range Planning · doi:10.1016/s0024-6301(96)90295-2 · Cited by 13,770
Estimating Nonresponse Bias in Mail Surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.2307/3150783 · Cited by 12,222
Research in Organizational Behavior
Hammer, E. R., Cummings, L. L., & Staw, B. M. (1984) · The Academy of Management Review · doi:10.2307/258300 · Cited by 10,806
Cited by
Customer participation in services: domain, scope, and boundaries
Dong, B., & Sivakumar, K. (2017) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-017-0524-y · Cited by 265
Metadata
- Authors
- Chen, J.-S., Tsou, H.-T., & Ching, R. K. H.
- Venue
- Industrial Marketing Management
- Publisher
- Elsevier BV
- Published
- 2011-11
- Volume
- 40
- Issue
- 8
- Pages
- 1331-1346
- ISSN
- 0019-8501 (ISSN-L)
- OpenAlex
- W2029072478
- Cited by
- 271
- References
- 142
- FWCI
- 27.96
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Co-production and its effects on service innovation. https://app.cochat.ai/papers/10.1016/j.indmarman.2011.03.001
- The paper
- Chen, J.-S., Tsou, H.-T., & Ching, R. K. H. (2011). Co-production and its effects on service innovation. Industrial Marketing Management. https://doi.org/10.1016/j.indmarman.2011.03.001
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
