Multi-dimensional analysis of perceived switching costs
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Switching costs are diverse and multidimensional.
“Recent studies have revealed that switching costs are diverse and multidimensional in nature (Barroso and Picón 2012; Gremler et al. 2020; Kuo 2020).”
From Health insurance policy renewal: an exploration of reputation, performance, and affect to understand customer inertia (2022) · cites this paper as Barroso and Picón 2012
The citation lists haven’t been fetched yet
References 109 · Cited by 122
- Authors
- Barroso, C., & Picón, A.
- Venue
- Industrial Marketing Management
- Publisher
- Elsevier BV
- Published
- 2012-04
- Volume
- 41
- Issue
- 3
- Pages
- 531-543
- ISSN
- 0019-8501 (ISSN-L)
- OpenAlex
- W2089712218
- Cited by
- 122
- References
- 109
- Citations by year
- 2026: 3 · 2025: 1 · 2024: 14 · 2023: 12 · 2022: 8 · 2021: 9 · 2020: 6 · 2019: 10 · 2018: 12 · 2017: 6 · 2016: 16 · 2015: 11 · 2014: 7 · 2013: 5 · 2012: 2
- FWCI
- 8.23
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Industrial Marketing Management (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
- Social Sciences › Business, Management and Accounting › Marketing › Customer churn and segmentation
- Keywords
- perceived switching costs, customer switching, customer loyalty, higher-order constructs, formative constructs, switching time, insurance customers, consumer preferences, competitor influence
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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