Cited by 758Topic ModelingNatural Language Processing TechniquesSentiment Analysis and Opinion Mining

The DOI matches its Crossref record; 80 of the 105 references it cites were found in a registry or an index; none of the 15 sources its claims cite is checked for support yet.

ChatGPT: Jack of all trades, master of none

Open access

Abstract

OpenAI has released the Chat Generative Pre-trained Transformer (ChatGPT) and revolutionized the approach in artificial intelligence to human-model interaction. The first contact with the chatbot reveals its ability to provide detailed and precise answers in various areas. Several publications on ChatGPT evaluation test its effectiveness on well-known natural language processing (NLP) tasks. However, the existing studies are mostly non-automated and tested on a very limited scale. In this work, we examined ChatGPT’s capabilities on 25 diverse analytical NLP tasks, most of them subjective even to humans, such as sentiment analysis, emotion recognition, offensiveness, and stance detection. In contrast, the other tasks require more objective reasoning like word sense disambiguation, linguistic acceptability, and question answering. We also evaluated GPT-4 model on five selected subsets of NLP tasks. We automated ChatGPT and GPT-4 prompting process and analyzed more than 49k responses. Our comparison of its results with available State-of-the-Art (SOTA) solutions showed that the average loss in quality of the ChatGPT model was about 25% for zero-shot and few-shot evaluation. For GPT-4 model, a loss for semantic tasks is significantly lower than for ChatGPT. We showed that the more difficult the task (lower SOTA performance), the higher the ChatGPT loss. It especially refers to pragmatic NLP problems like emotion recognition. We also tested the ability to personalize ChatGPT responses for selected subjective tasks via Random Contextual Few-Shot Personalization, and we obtained significantly better user-based predictions. Additional qualitative analysis revealed a ChatGPT bias, most likely due to the rules imposed on human trainers by OpenAI. Our results provide the basis for a fundamental discussion of whether the high quality of recent predictive NLP models can indicate a tool’s usefulness to society and how the learning and validation procedures for such systems should be established.

Overview

AI snapshot

Written from the paper’s full text.

TL;DR

The paper evaluates ChatGPT on 25 analytical NLP tasks and GPT-4 on five subsets, automating prompts and analyzing more than 49k responses. It finds ChatGPT never reaches SOTA performance, with an average loss of about 25%, and that losses are larger for harder, pragmatic, and especially emotion-related tasks.

Key findings

  • ChatGPT underperformed SOTA on every task: average SOTA quality was 73.7% versus ChatGPT’s 56.5%, with an average loss of 25.5%; ChatGPT was also less stable (std. dev. 23.3% vs. 16.7%). Excluding eight emotion-related tasks, average loss fell to 12.8% (ChatGPT 69.7% vs. SOTA 80.0%).
  • Loss correlated with task difficulty (Pearson 0.46); pragmatic tasks were harder on average (32.3% difficulty) than semantic tasks (15.6%), and emotion tasks had an average loss of 52.59% (ChatGPT 28.44% vs. SOTA 60.28%).
  • Random Contextual Few-Shot Personalization improved user-based predictions: GoEmoPer3 was 4.08 percentage points better than GoEmoPer0, while AggressionPer and UnhealthyPer showed higher ChatGPT loss than their non-personalized counterparts by 3.25 and 12.55 percentage points, respectively.
  • GPT-4 had small loss on semantic tasks (0.9%–6.4% for TextEntail and WNLI) but still high loss on emotional tasks (46.3%–56.3%); ChatGPT still outperformed GPT-4 on GoEmo and PolEmo. Qualitative analysis found bias, moralizing refusals, non-determinism, and cases where experts accepted ChatGPT answers over human labels (e.g., Unhealthy: 81% ChatGPT vs. 43% human).

Methods

  • Tested 25 NLP datasets/tasks (23 English, 2 Polish), split into semantic and pragmatic categories, including sentiment, emotion, offensiveness, stance, WSD, NLI, and QA; some tasks used personalized user context.
  • Automated prompting via an unofficial PyGPT API using up to 20 accounts, with manual post-processing; the paper reports over 38,000 prompts in the setup and more than 49k responses in the abstract.
  • Compared ChatGPT to SOTA models by rerunning available source code or using reported metrics, using F1 Macro or accuracy and computing Loss = 100% × (SOTA − ChatGPT) / SOTA; GPT-4 was tested on five selected subsets.

Limitations

  • Stated: prompts may not be strict or precise enough; post-processing was sometimes required; ChatGPT produced unexpected out-of-range responses; internal policy and biases affected answers; context was generally respected but offered limited control; efficiency and costs were constrained by lack of an official API, with about 2–3k prompts per day achieved.
  • Stated: the difficulty analysis is limited because only 25 tasks were considered; GPT-4 testing was restricted by access limits (25 prompts per 3 hours).
  • Evident from the text: dataset availability for ChatGPT training was assessed manually and is uncertain; qualitative expert evaluation covered 100 randomly selected cases per dataset and involved subjective judgments; ChatGPT showed non-determinism, with results varying across launches.

Model-written summary. Check it against the paper before relying on it.

Integrity signals

Registry

Crossref · 10.1016/j.inffus.2023.101861

Cites

80 of 80 references verified0 citation errors · 0 not checkable

Statistics

Nothing to recompute.

Verification

Claims the paper makes

98 Own result · 37 Own interpretation · 34 No basis given · 11 Own method · 10 Not checked yet

Verify all 15 references — free account

Show all 96 claims

  • It may state two separate claims as one. 46
  • Probably not a substantial claim. 70
94 of 94
  • The paper relies on this without support.

    The 25 selected NLP tasks are representative of typical NLP analytical tasks.

    “We tested ChatGPT on 25 tasks focusing on solving common NLP problems and requiring analytical reasoning, Tab. 1.”
  • The paper relies on this without support.

    ChatGPT's self-reports about whether it used a dataset for training are reliable.

    “Additionally, we asked ChatGPT whether or not the dataset was used for training.”
  • The paper relies on this without support.

    ChatGPT was not trained on the ClarinEmo dataset.

    “It is our new dataset that has not yet been published. We exploited this dataset to ensure that ChatGPT was not trained on it.”
  • The paper relies on this without support.

    The unofficial PyGPT API and the use of up to 20 accounts produced outputs equivalent to the official ChatGPT service.

    “Without an official API, we modified and used an unofficial API called PyGPT 5 , written in Python. During the research, we exploited up to 20 accounts to gather data regarding 25 datasets.”
  • The paper relies on this without support.

    The SOTA results taken from original papers are comparable to the paper's own setup despite differences in data split and evaluation.

    “If possible, we launched our models equivalent to SOTA solutions since the setup (especially data split) was often different than in the original paper. For that purpose, we usually utilized source codes published by the authors. Unfortunately, it was impossible for some tasks, so we exploited the performance results provided in the original paper.”
  • The paper relies on this without support.

    Manual post-processing correctly extracted and mapped ChatGPT's raw outputs to the intended labels.

    “This imposes a necessity to check what happened and extract answers from ChatGPT output manually. The next step is to cast the resulting outputs to the correct labels in the dataset.”
  • The paper relies on this without support.

    The performance of modern language models such as T5, GPT-3, and ChatGPT heavily relies on the quality of task-specific prompts.

    “The performance of modern language models, such as T5, GPT-3, and ChatGPT, heavily relies on the quality of task-specific prompts.”
  • The paper relies on this without support.

    The prompt-based learning paradigm requires careful prompt engineering and prompt tuning.

    “The prompt-based learning paradigm requires careful prompt engineering and prompt tuning.”
  • The paper relies on this without support.

    Most tasks require a prompt that enables the model to choose a certain value from the provided options.

    “Most tasks require a prompt that enables the model to choose a certain value from the provided options.”
  • The paper relies on this without support.

    The annotations in the selected 4 datasets were of a more or less subjective nature, and detailed guidelines were not necessary to achieve high interannotator agreement.

    “The annotations in the selected 4 datasets were of a more or less subjective nature, and for this reason, it was not necessary to create detailed guidelines in order to achieve high interannotator agreement”
10 of 10

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Citations

Cites

1 retracted

Show all 105 references

Research works printed but not linked: 6

  1. Johnson, 2016, Supervised and semi-supervised text categorization using LSTM for region embeddings, vol. 48, 526
  2. Gillioz, 2020, Overview of the transformer-based models for NLP tasks, vol. 21, 179
  3. Radford, 2018, Improving language understanding by generative pre-training, OpenAI
  4. Radford, 2019, Language models are unsupervised multitask learners, OpenAI
  5. Ngo, 2022, StudEmo: A non-aggregated review dataset for personalized emotion recognition, 46
  6. Fellbaum, 1998, Wordnet: An electronic lexical database, Comput. Linguist., 292

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Metadata

Authors
Kocoń, J., Cichecki, I., Kaszyca, O., Kochanek, M., Szydło, D., Baran, J., Bielaniewicz, J., Gruza, M., Janz, A., Kanclerz, K., Kocoń, A., Koptyra, B., Mieleszczenko-Kowszewicz, W., Miłkowski, P., Oleksy, M., Piasecki, M., Radliński, Ł., Wojtasik, K., Woźniak, S., & Kazienko, P.
Affiliations
Wrocław University of Science and Technology (PL)
Corresponding author
Kocoń, Jan
Venue
Information Fusion
Publisher
Elsevier BV
Published
2023-11
Volume
99
Pages
101861
ISSN
1566-2535 (ISSN-L)
OpenAlex
W4379259169
Cited by
758
References
105
Citations by year
2026: 95 · 2025: 234 · 2024: 313 · 2023: 115
FWCI
71.55
Type
journal article
Language
en
Open access
Locations
  • Information Fusion (publishedVersion, cc-by)
  • SSRN Electronic Journal (acceptedVersion)
  • arXiv (Cornell University) (submittedVersion, cc-by)
  • arXiv (Cornell University) (cc-by)
Funders
  • Ministerstwo Edukacji i Nauki
  • Politechnika Wrocławska
  • HORIZON EUROPE Framework Programme
  • European Regional Development Fund (01-00-0288/22, POIR.01.01, POIR.04.02.00-00C002/19)
  • European Commission Marie Sklodowska-Curie Actions (101086321)
  • Department of Artificial Intelligence, Korea University
  • Narodowe Centrum Nauki (2021/41/B/ST6/04471)
  • European Research Executive Agency
Topics
  • Physical Sciences › Computer Science › Artificial Intelligence › Topic Modeling
  • Physical Sciences › Computer Science › Artificial Intelligence › Natural Language Processing Techniques
  • Physical Sciences › Computer Science › Artificial Intelligence › Sentiment Analysis and Opinion Mining
Keywords
ChatGPT, GPT-4, large language models, automated assessment, sentiment analysis, emotion recognition, stance detection, word sense disambiguation, linguistic acceptability, question answering, few-shot prompting, algorithmic bias, human-machine interaction

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