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Cited by 510

The DOI matches its Crossref record; 15 of the 15 references it cites were found in a registry or an index.

Service worker role in encouraging customer organizational citizenship behaviors

Bove, Liliana L., Pervan, Simon J., Beatty, Sharon E., Shiu, Edward·2009·Journal of Business Research
DOI 10.1016/j.jbusres.2008.07.003
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Registry

Crossref · 10.1016/j.jbusres.2008.07.003

Cites

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Metadata

Authors
Bove, L. L., Pervan, S. J., Beatty, S. E., & Shiu, E.
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2009-07
Volume
62
Issue
7
Pages
698-705
ISSN
0148-2963 (ISSN-L)
DOI
10.1016/j.jbusres.2008.07.003
OpenAlex
W2129858935
Cited by
510
References
15
FWCI
20.18
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Service worker role in encouraging customer organizational citizenship behaviors. https://app.cochat.ai/papers/10.1016/j.jbusres.2008.07.003
The paper
Bove, L. L., Pervan, S. J., Beatty, S. E., & Shiu, E. (2009). Service worker role in encouraging customer organizational citizenship behaviors. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2008.07.003

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.