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Cited by 806

The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.

How quality, value, image, and satisfaction create loyalty at a Chinese telecom

Lai, Fujun, Griffin, Mitch, Babin, Barry J.·2009·Journal of Business Research
DOI 10.1016/j.jbusres.2008.10.015
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Crossref · 10.1016/j.jbusres.2008.10.015

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Metadata

Authors
Lai, F., Griffin, M., & Babin, B. J.
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2009-10
Volume
62
Issue
10
Pages
980-986
ISSN
0148-2963 (ISSN-L)
DOI
10.1016/j.jbusres.2008.10.015
OpenAlex
W1998493602
Cited by
806
References
13
FWCI
30.60
Type
journal article
Language
en
Open access
closed

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This page
CoChat. (2026). Citation check: How quality, value, image, and satisfaction create loyalty at a Chinese telecom. https://app.cochat.ai/papers/10.1016/j.jbusres.2008.10.015
The paper
Lai, F., Griffin, M., & Babin, B. J. (2009). How quality, value, image, and satisfaction create loyalty at a Chinese telecom. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2008.10.015

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.