CoChat
Sign Up
Cited by 401Customer Service Quality and LoyaltyService and Product InnovationComplex Systems and Decision Making

Applying complexity theory to deepen service dominant logic: Configural analysis of customer experience-and-outcome assessments of professional services for personal transformations

Wu, Pei-Ling, Yeh, Shih-Shuo, Huan, Tzung-Cheng (.T.C.)., Woodside, Arch G.·2014·Journal of Business Research
DOI 10.1016/j.jbusres.2014.03.012
Open this paper in CoChat — free account

Integrity signals

Registry

Crossref · 10.1016/j.jbusres.2014.03.012

Cites

Statistics

Recomputing p-values needs the paper’s full text.

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • While only two articles before 2012 used data measured at the level of the individual, 14 articles since then have conducted analyses at the individual level.

    “while only two articles (Bijlsma & van de Bunt, 2003; Marx & van Hootegem, 2007) before 2012 used data measured at the level of the individual, 14 articles since then have conducted analyses at the individual level (e.g., Wu, Yeh, & Woodside, 2014).”

    From Embracing Causal Complexity: The Emergence of a Neo-Configurational Perspective (2017) · cites this paper as Wu, Yeh, & Woodside, 2014

Cited by

Sorted by citations

Authors
Wu, P.-L., Yeh, S.-S., Huan, T.-C. (. T. C. )., & Woodside, A. G.
Affiliations
  • Chienkuo Technology University (TW)
  • National Quemoy University (TW)
  • National Chiayi University (TW)
  • Boston College (US)
Corresponding author
  • Wu, Pei-Ling
  • Huan, Tzung-Cheng (.T.C.).
ORCID
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2014-08
Volume
67
Issue
8
Pages
1647-1670
ISSN
0148-2963 (ISSN-L)
DOI
10.1016/j.jbusres.2014.03.012
OpenAlex
W2056149633
Cited by
401
References
0
Citations by year
2026: 19 · 2025: 27 · 2024: 25 · 2023: 36 · 2022: 30 · 2021: 36 · 2020: 32 · 2019: 37 · 2018: 38 · 2017: 45 · 2016: 42 · 2015: 31 · 2014: 3
FWCI
81.70
Type
journal article
Language
en
Open access
closed
Locations
  • Journal of Business Research (publishedVersion)
  • RePEc: Research Papers in Economics (submittedVersion)
  • eSpace (Curtin University) (submittedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Complex Systems and Decision Making
Keywords
complexity theory, service-dominant logic, customer experience, service outcomes, professional services, beauty salons, spa, personal transformation, service quality, customer retention, causal asymmetry, configurational analysis

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review