Customer relationship management capabilities and social media technology use: Consequences on firm performance
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Foltean, Trif and Tuleu (2019) survey 149 companies and show that social media technology improves the CRM capabilities of a B2B company.
“Foltean, Trif and Tuleu (2019) are interested in these capabilities and survey 149 companies.It was shown that social media technology improves the CRM capabilities of a B2B company.”
From Setting the future of digital and social media marketing research: Perspectives and research propositions (2021) · cites this paper as Foltean, Trif and Tuleu (2019)
Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194 · see citing works
Firm Resources and Sustained Competitive Advantage
Barney, J. (1991) · Journal of Management · doi:10.1177/014920639101700108 · Cited by 48,334 · see citing works
The commitment-trust theory of relationship marketing
Morgan, R. M., & Hunt, S. D. (1994) · Journal of Marketing · doi:10.1177/002224299405800302 · Cited by 22,355 · see citing works
Users of the world, unite! The challenges and opportunities of Social Media
Kaplan, A. M., & Haenlein, M. (2010) · Business Horizons · doi:10.1016/j.bushor.2009.09.003 · Cited by 17,875 · see citing works
Common Method Bias in PLS-SEM: A Full Collinearity Assessment Approach
Kock, N. (2015) · International Journal of e-Collaboration · doi:10.4018/ijec.2015100101 · Cited by 10,215 · see citing works
Using pls path modeling in new technology research: updated guidelines
Henseler, J., Hubona, G., & Ray, P. A. (2016) · Industrial Management & Data Systems · doi:10.1108/imds-09-2015-0382 · Cited by 7,173 · see citing works
Modern Methods for Business Research
(1998) · doi:10.4324/9781410604385 · Cited by 6,534 · see citing works
Social media: The new hybrid element of the promotion mix
Mangold, W. G., & Faulds, D. J. (2009) · Business Horizons · doi:10.1016/j.bushor.2009.03.002 · Cited by 4,111 · see citing works
Texas A&M International University, Kock, N., Lynn, G., & Stevens Institute of Technology (2012) · Journal of the Association for Information Systems · doi:10.17705/1jais.00302 · Cited by 3,783 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Dwivedi, Y. K., Ismagilova, E., Hughes, D. L., Carlson, J., Filieri, R., Jacobson, J., Jain, V., Karjaluoto, H., Kefi, H., Krishen, A. S., et al. (2021) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2020.102168 · Cited by 2,620 · see citing works
“Similarly to Magno and Cassia (2019), Foltean, Trif and Tuleu (2019) are interested in these capabilities and survey 149 companies.”
Background
- Authors
- Foltean, F. S., Trif, S. M., & Tuleu, D. L.
- Affiliations
- West University of Timişoara (RO)
- Corresponding author
- Trif, Simona Mihaela
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2019-11
- Volume
- 104
- Pages
- 563-575
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2898939602
- Cited by
- 228
- References
- 9
- Citations by year
- 2026: 19 · 2025: 21 · 2024: 42 · 2023: 48 · 2022: 44 · 2021: 25 · 2020: 24 · 2019: 5
- FWCI
- 30.73
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Business Research (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Strategy and Management › Corporate Governance and Management
- Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
- Keywords
- customer relationship management, firm performance, coercive pressure, mimetic pressure, institutional theory, capability approach, technology adoption, firm size, innovativeness
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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