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The DOI matches its Crossref record; 14 of the 14 references it cites were found in a registry or an index.

Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective

Matarazzo, Michela, Penco, Lara, Profumo, Giorgia, Quaglia, Roberto·2021·Journal of Business Research
DOI 10.1016/j.jbusres.2020.10.033
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Abstract

Abstract This study examines the impact of digital transformation on customer value creation in the context of small and medium-sized firms (SMEs) operating in the Made in Italy sectors, with the aim of understanding how dynamic capabilities, as enabling mechanisms, may foster digital transformation. We use multi-case study research on the digital transformation of six Made in Italy SMEs, belonging to the food, fashion, and furniture design industries. The results show that, for the selected SMEs, digital instruments contribute to innovation of their business model, creating new distribution channels and new ways to create and deliver value to customer segments. The results highlight the relevance of sensing and learning capabilities as triggers of digital transformation. In addition to the theoretical contribution to the existing literature on digital transformation and organizational capability, this study provides some managerial implications for digital transformation in SMEs operating in the Made in Italy sectors.

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Metadata

Authors
Matarazzo, M., Penco, L., Profumo, G., & Quaglia, R.
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2021-02
Volume
123
Pages
642-656
ISSN
0148-2963 (ISSN-L)
DOI
10.1016/j.jbusres.2020.10.033
OpenAlex
W3093646510
Cited by
1,182
References
14
FWCI
102.02
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective. https://app.cochat.ai/papers/10.1016/j.jbusres.2020.10.033
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Matarazzo, M., Penco, L., Profumo, G., & Quaglia, R. (2021). Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2020.10.033

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.