Anthropomorphism in hospitality and tourism: A systematic review and agenda for future research
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Prior systematic literature reviews only address either anthropomorphism or chatbots in general.
“Similarly, prior systematic literature reviews (SLR) only address either anthropomorphism (e.g., Ding etal.2022; Husain etal.2023; Khan etal.2024) or chatbots in general (e.g., Rapp etal.2021).”
From Consumer Response to Anthropomorphism of Text‐Based <scp>AI</scp> Chatbots: A Systematic Literature Review and Future Research Directions (2025) · cites this paper as Ding et al. 2022
Cites
Users of the world, unite! The challenges and opportunities of Social Media
Kaplan, A. M., & Haenlein, M. (2010) · Business Horizons · doi:10.1016/j.bushor.2009.09.003 · Cited by 17,875 · see citing works
How to conduct a bibliometric analysis: An overview and guidelines
Donthu, N., Kumar, S., Mukherjee, D., Pandey, N., & Lim, W. M. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2021.04.070 · Cited by 14,329 · see citing works
Literature review as a research methodology: An overview and guidelines
Snyder, H. (2019) · Journal of Business Research · doi:10.1016/j.jbusres.2019.07.039 · Cited by 11,524 · see citing works
On seeing human: A three-factor theory of anthropomorphism
Epley, N., Waytz, A., & Cacioppo, J. T. (2007) · Psychological Review · doi:10.1037/0033-295x.114.4.864 · Cited by 4,069 · see citing works
Is That Car Smiling at Me? Schema Congruity as a Basis for Evaluating Anthropomorphized Products
Aggarwal, P., & McGill, A. L. (2007) · Journal of Consumer Research · doi:10.1086/518544 · Cited by 1,078 · see citing works
Developing and validating a service robot integration willingness scale
Lu, L., Cai, R., & Gursoy, D. (2019) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2019.01.005 · Cited by 1,013 · see citing works
Kätsyri, J., Förger, K., Mäkäräinen, M., & Takala, T. (2015) · Frontiers in Psychology · doi:10.3389/fpsyg.2015.00390 · Cited by 500 · see citing works
Predicting the intentions to use chatbots for travel and tourism
Melián-González, S., Gutiérrez-Taño, D., & Bulchand-Gidumal, J. (2021) · Current Issues in Tourism · doi:10.1080/13683500.2019.1706457 · Cited by 406 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
Greilich, A., Bremser, K., & Wüst, K. (2025) · International Journal of Consumer Studies · doi:10.1111/ijcs.70108 · Cited by 47 · see citing works
Husain, R., Ratna, V. V., & Saxena, A. (2023) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2023.2232382 · Cited by 34 · see citing works
- Authors
- Ding, A., Lee, R. H., Legendre, T. S., & Madera, J.
- Affiliations
- University of Houston (US)
- Corresponding author
- Ding, Anni
- Venue
- Journal of Hospitality and Tourism Management
- Publisher
- Elsevier BV
- Published
- 2022-09
- Volume
- 52
- Pages
- 404-415
- ISSN
- 1447-6770 (ISSN-L)
- OpenAlex
- W4291237173
- Cited by
- 96
- References
- 8
- Citations by year
- 2026: 22 · 2025: 34 · 2024: 24 · 2023: 16
- FWCI
- 1.29
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Hospitality and Tourism Management (publishedVersion)
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
- Social Sciences › Sociology and Political Science › Diverse Aspects of Tourism Research
- Keywords
- anthropomorphism, hospitality marketing, tourism marketing, brand anthropomorphism, customer experience, future research directions
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
