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Cited by 414Digital Economy and TransformationInnovation and Knowledge ManagementDigital Innovation in Industries

The DOI matches its Crossref record; 96 of the 98 references it cites were found in a registry or an index, and 2 are not checked yet.

How do digital capabilities affect firm performance? The mediating role of technological capabilities in the “new normal

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Heredia, Jorge, Castillo-Vergara, Mauricio, Geldes, Cristian, Carbajal Gamarra, Felix M., Flores, Alejandro, Heredia, Walter·2022·Journal of Innovation & Knowledge
DOI 10.1016/j.jik.2022.100171
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Abstract

This study proposes a model to explain the effect of digital capabilities on firm performance in the “new normal” context from a firm-level perspective. Moreover, it analyzes the mediating role of technological capabilities and the Human Development Index (HDI) in explaining firm performance. Our study used data from the World Bank's Enterprise Surveys 2020, which included 999 firms from 27 countries. We applied the methodological approach, partial least square structural equation modeling (PLS-SEM), to test the hypothetical model. The results show that digital capabilities positively influence firm performance only through technological capabilities. We also empirically demonstrate that digital skills in low HDI economies have a more significant indirect effect on firm performance than in high HDI countries. Finally, some promising avenues for future research and implications for managers and policymakers are suggested based on these findings.

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  1. Dokko, 2015, Workers and the online gig economy, The Hamilton Project, 1

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Metadata

Authors
Heredia, J., Castillo-Vergara, M., Geldes, C., Carbajal Gamarra, F. M., Flores, A., & Heredia, W.
Affiliations
  • University of the Pacific (PE)
  • Universidad del Desarrollo (CL)
Corresponding author
Heredia, Jorge
ORCID
Venue
Journal of Innovation & Knowledge
Publisher
Elsevier BV
Published
2022-04
Volume
7
Issue
2
Pages
100171
ISSN
2444-569X (ISSN-L)
DOI
10.1016/j.jik.2022.100171
OpenAlex
W4214861923
Cited by
414
References
97
Citations by year
2026: 80 · 2025: 96 · 2024: 119 · 2023: 88 · 2022: 31
FWCI
62.37
Type
journal article
Language
en
Open access
Licence
Locations
  • Journal of Innovation & Knowledge (publishedVersion, cc-by-nc-nd)
  • DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
  • Econstor (Econstor) (submittedVersion, cc-by-nc-nd)
Topics
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Digital Economy and Transformation
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
  • Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
Keywords
digital capabilities, firm performance, technological capabilities, Human Development Index, digital skills, mediating effect, new normal, post-pandemic economy, firm-level analysis

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