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Cited by 603

The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.

An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model

Open access
Bou‐Llusar, J. Carlos, Escrig‐Tena, Ana B., Roca‐Puig, Vicente, Beltrán‐Martín, Inmaculada·2009·Journal of Operations Management
DOI 10.1016/j.jom.2008.04.001
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Abstract

Total quality management (TQM) is an approach to management embracing both social and technical dimensions aimed at achieving excellent results, which needs to be put into practice through a specific framework. Nowadays, quality award models, such as the Malcolm Baldrige National Quality Award (MBNQA) and the European Foundation for Quality Management (EFQM) Excellence Model, are used as a guide to TQM implementation by a large number of organizations. Nevertheless, there is a paucity of empirical research confirming whether these models clearly reflect the main premises of TQM. The purpose of this paper is to analyze the extent to which the EFQM Excellence Model captures the main assumptions involved in the TQM concept, that is, the distinction between technical and social TQM issues, the holistic interpretation of TQM in the firm, and the causal linkage between TQM procedures and organizational performance. Based on responses collected from managers of 446 Spanish companies by means of a structured questionnaire, we find that: (a) social and technical dimensions are embedded in the model; (b) both dimensions are intercorrelated; (c) they jointly enhance results. These findings support the EFQM Excellence Model as an operational framework for TQM, and also reinforce the results obtained in previous studies for the MBNQA, suggesting that quality award models really are TQM frameworks.

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Metadata

Authors
Bou‐Llusar, J. C., Escrig‐Tena, A. B., Roca‐Puig, V., & Beltrán‐Martín, I.
Venue
Journal of Operations Management
Publisher
Wiley
Published
2008-04-20
Volume
27
Issue
1
Pages
1-22
ISSN
  • 0272-6963 (ISSN-L)
  • 1873-1317
DOI
10.1016/j.jom.2008.04.001
OpenAlex
W1535431263
Cited by
603
References
13
FWCI
38.64
Type
journal article
Language
en
Open access
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Bou‐Llusar, J. C., Escrig‐Tena, A. B., Roca‐Puig, V., & Beltrán‐Martín, I. (2009). An empirical assessment of the EFQM Excellence Model: Evaluation as a TQM framework relative to the MBNQA Model. Journal of Operations Management. https://doi.org/10.1016/j.jom.2008.04.001

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.