The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
Dysfunctional Customer Behavior Severity: An Empirical Examination
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
Gottfredson, M. R., & Hirschi, T. (1990) · doi:10.1515/9781503621794 · Cited by 10,127
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
Practical issues in structural modeling
BENTLER, P. M., & CHOU, C.-P. (1987) · Sociological Methods & Research · doi:10.1177/0049124187016001004 · Cited by 5,804
Buss, A. H., & Perry, M. (1992) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.63.3.452 · Cited by 4,693
Oliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
Irritating aspects of the shopping environment.
d'Astous, A. (2000) · Journal of Business Research · doi:10.1016/s0148-2963(99)00002-8 · Cited by 267
Cited by
Marketing research using single-item indicators in structural equation models
Petrescu, M. (2013) · Journal of Marketing Analytics · doi:10.1057/jma.2013.7 · Cited by 279
Approach and avoidance motivation: investigating hedonic consumption in a retail setting
Arnold, M. J., & Reynolds, K. E. (2012) · Journal of Retailing · doi:10.1016/j.jretai.2011.12.004 · Cited by 184
Metadata
- Authors
- Reynolds, K. L., & Harris, L. C.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2009-09
- Volume
- 85
- Issue
- 3
- Pages
- 321-335
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W1996051380
- Cited by
- 292
- References
- 7
- FWCI
- 17.68
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Dysfunctional Customer Behavior Severity: An Empirical Examination. https://app.cochat.ai/papers/10.1016/j.jretai.2009.05.005
- The paper
- Reynolds, K. L., & Harris, L. C. (2009). Dysfunctional Customer Behavior Severity: An Empirical Examination. Journal of Retailing. https://doi.org/10.1016/j.jretai.2009.05.005
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
