Cited by 279Psychometric Methodologies and TestingBusiness Strategies and Management ResearchCustomer Service Quality and Loyalty

Marketing research using single-item indicators in structural equation models

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Petrescu, Maria·2013·Journal of Marketing Analytics

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Crossref · 10.1057/jma.2013.7

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Research works printed but not linked: 3

  1. Blasco, M.F., Saura, I.G., Contri, G.B. and Velazquez, B.M. (2011) Measuring multidimensional e-service quality and its impact on customer perceived value and loyalty. Journal of Marketing Trends 1(6): 23-34.
  2. Cadogan, J.W., Sundqvist, S., Salminen, R.T. and Puumalainen, K. (2005) Interactions and performance consequences. Journal of the Academy of Marketing Science 33(4): 520-535.
  3. Nunnally, J.C. (1978) Psychometric Theory. 2nd edn. New York: McGraw-Hill.

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Authors
Petrescu, M.
Affiliations
Nova Southeastern University (US)
Corresponding author
Petrescu, Maria
Venue
Journal of Marketing Analytics
Published
2013-05
Volume
1
Issue
2
Pages
99-117
ISSN
  • 2050-3318 (ISSN-L)
  • 2050-3326
OpenAlex
W2015980393
Cited by
279
References
116
Citations by year
2026: 22 · 2025: 17 · 2024: 36 · 2023: 30 · 2022: 29 · 2021: 42 · 2020: 23 · 2019: 18 · 2018: 21 · 2017: 17 · 2016: 11 · 2015: 9 · 2014: 4
FWCI
10.93
Type
journal article
Language
en
Open access
Locations
  • Journal of Marketing Analytics (publishedVersion)
  • NSUWorks (Nova Southeastern University) (submittedVersion)
Topics
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Psychometric Methodologies and Testing
  • Social Sciences › Decision Sciences › Management Science and Operations Research › Business Strategies and Management Research
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
Keywords
single-item measures, structural equation modeling, construct measurement, marketing research methodology, measurement validity

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