The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
From Multi-Channel Retailing to Omni-Channel Retailing
Open accessOverview
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Cites
Statistics
Verification
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Self-check
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Citations
Cites
Customer experience creation: Determinants, dynamics and management strategies
Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009) · Journal of Retailing · doi:10.1016/j.jretai.2008.11.001 · Cited by 3,140
Self-citationAdding Bricks to Clicks: Predicting the Patterns of Cross-Channel Elasticities over Time
Avery, J., Steenburgh, T. J., Deighton, J., & Caravella, M. (2012) · Journal of Marketing · doi:10.1509/jm.09.0081 · Cited by 533
News Media Channels: Complements or Substitutes? Evidence from Mobile Phone Usage
Xu, J., Forman, C., Kim, J. B., & Van Ittersum, K. (2014) · Journal of Marketing · doi:10.1509/jm.13.0198 · Cited by 180
Cited by
Understanding customer experience throughout the customer journey
Lemon, K. N., & Verhoef, P. C. (2016) · Journal of Marketing · doi:10.1509/jm.15.0420 · Cited by 5,765
Self-citationDigital transformation: A multidisciplinary reflection and research agenda
Verhoef, P. C., Broekhuizen, T., Bart, Y., Bhattacharya, A., Qi Dong, J., Fabian, N., & Haenlein, M. (2021) · Journal of Business Research · doi:10.1016/j.jbusres.2019.09.022 · Cited by 5,720
Self-citationDigital marketing: a framework, review, and research agenda
Kannan, P. K., & Li, H. “. (2017) · International Journal of Research in Marketing · doi:10.1016/j.ijresmar.2016.11.006 · Cited by 1,707
Self-citationGeneration Z consumers’ expectations of interactions in smart retailing: A future agenda
Priporas, C.-V., Stylos, N., & Fotiadis, A. K. (2017) · Computers in Human Behavior · doi:10.1016/j.chb.2017.01.058 · Cited by 838
Hilken, T., de Ruyter, K., Chylinski, M., Mahr, D., & Keeling, D. I. (2017) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-017-0541-x · Cited by 693
Metadata
- Authors
- Verhoef, P. C., Kannan, P. K., & Inman, J. J.
- Venue
- Journal of Retailing
- Publisher
- Elsevier BV
- Published
- 2015-06
- Volume
- 91
- Issue
- 2
- Pages
- 174-181
- ISSN
- 0022-4359 (ISSN-L)
- OpenAlex
- W2104212223
- Cited by
- 2,579
- References
- 3
- FWCI
- 340.22
- Type
- journal article
- Language
- en
- Open access
- bronze
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: From Multi-Channel Retailing to Omni-Channel Retailing. https://app.cochat.ai/papers/10.1016/j.jretai.2015.02.005
- The paper
- Verhoef, P. C., Kannan, P. K., & Inman, J. J. (2015). From Multi-Channel Retailing to Omni-Channel Retailing. Journal of Retailing. https://doi.org/10.1016/j.jretai.2015.02.005
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
