Examining the antecedents of trust and rapport in services: Discovering new interrelationships
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Financial services performance is influenced by trust, image and reputation of the service provider.
“In addition, financial services performance is influenced by trust, image and reputation of the service provider (Macintosh 2009; Nienaber et al. 2014).”
From Health insurance policy renewal: an exploration of reputation, performance, and affect to understand customer inertia (2022) · cites this paper as Macintosh 2009
The citation lists haven’t been fetched yet
References 41 · Cited by 76
- Authors
- Macintosh, G.
- Affiliations
- North Dakota State University (US)
- Corresponding author
- Macintosh, Gerrard
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2009-07
- Volume
- 16
- Issue
- 4
- Pages
- 298-305
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W2034690823
- Cited by
- 76
- References
- 41
- Citations by year
- 2026: 2 · 2025: 5 · 2024: 4 · 2023: 1 · 2022: 7 · 2021: 4 · 2020: 6 · 2019: 4 · 2018: 4 · 2017: 6 · 2016: 6 · 2015: 5 · 2014: 4 · 2013: 7 · 2012: 5
- FWCI
- 6.12
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Retailing and Consumer Services (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior in Brand Consumption and Identification
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Keywords
- consumer trust, rapport, service encounters, expertise, dependability, familiarity, antecedents of trust, service providers, customer-provider relationships
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
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