The DOI matches its Crossref record; 63 of the 63 references it cites were found in a registry or an index.
Developing e-service quality scales: A literature review
Overview
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Citations
Cites
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Jarvis, C. B., MacKenzie, S. B., & Podsakoff, P. M. (2003) · Journal of Consumer Research · doi:10.1086/376806 · Cited by 5,807
Assessing Measurement Invariance in Cross‐National Consumer Research
Steenkamp, J. E. M., & Baumgartner, H. (1998) · Journal of Consumer Research · doi:10.1086/209528 · Cited by 4,750
Parasuraman (2005) · doi:10.1177/1094670504271156 · Cited by 3,967
(1991) · Journal of Retailing · Cited by 3,949
Marsh, H. W., & Hocevar, D. (1985) · Psychological Bulletin · doi:10.1037//0033-2909.97.3.562 · Cited by 3,407
Service quality delivery through web sites: a critical review of extant knowledge
Zeithaml, V. A., Parasuraman, A., & Malhotra, A. (2002) · Journal of the Academy of Marketing Science · doi:10.1177/009207002236911 · Cited by 2,729
The C-OAR-SE procedure for scale development in marketing
Rossiter, J. R. (2002) · International Journal of Research in Marketing · doi:10.1016/s0167-8116(02)00097-6 · Cited by 2,477
eTailQ: dimensionalizing, measuring and predicting etail quality
Wolfinbarger, M., & Gilly, M. C. (2003) · Journal of Retailing · doi:10.1016/s0022-4359(03)00034-4 · Cited by 2,340
Cited by
Kao, T.-W. (., & Lin, W. T. (2016) · Computers in Human Behavior · doi:10.1016/j.chb.2015.12.006 · Cited by 87
AI Where It Matters: Where, Why, and How Developers Want AI Support in Daily Work
Choudhuri, R., Badea, C., Bird, C., Butler, J. L., DeLine, R., & Houck, B. (2026) · Proceedings of the IEEE/ACM 48th International Conference on Software Engineering: Software Engineering in Practice · doi:10.1145/3786583.3786885 · Cited by 1
Metadata
- Authors
- Ladhari, R.
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2010-11
- Volume
- 17
- Issue
- 6
- Pages
- 464-477
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W1996991921
- Cited by
- 414
- References
- 63
- FWCI
- 27.08
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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How to cite
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- CoChat. (2026). Citation check: Developing e-service quality scales: A literature review. https://app.cochat.ai/papers/10.1016/j.jretconser.2010.06.003
- The paper
- Ladhari, R. (2010). Developing e-service quality scales: A literature review. Journal of Retailing and Consumer Services. https://doi.org/10.1016/j.jretconser.2010.06.003
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
