Effect of social support on customer satisfaction and citizenship behavior in online brand communities: The moderating role of support source
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Information support and emotional support have a significant impact on users' autonomous participation behavior in online interactive platforms.
“Information support and emotional support have a significant impact on users' autonomous participation behavior in online interactive platforms [74].”
From What Influences Users’ Intention to Share Works in Designer-Driven User-Generated Content Communities? A Study Based on Self-Determination Theory (2023) · cites this paper as [74]
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References 42 · Cited by 172
- Authors
- Zhu, D. H., Sun, H., & Chang, Y. P.
- Affiliations
- Huazhong University of Science and Technology (CN)
- Corresponding author
- Chang, Ya Ping
- Venue
- Journal of Retailing and Consumer Services
- Publisher
- Elsevier BV
- Published
- 2016-07
- Volume
- 31
- Pages
- 287-293
- ISSN
- 0969-6989 (ISSN-L)
- OpenAlex
- W2345168163
- Cited by
- 172
- References
- 42
- Citations by year
- 2026: 9 · 2025: 14 · 2024: 24 · 2023: 29 · 2022: 26 · 2021: 20 · 2020: 25 · 2019: 13 · 2018: 7 · 2017: 3 · 2016: 2
- FWCI
- 21.59
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Retailing and Consumer Services (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Funders
- National Natural Science Foundation of China (71302093, 71372132)
- Topics
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Keywords
- social support, customer satisfaction, customer citizenship behavior, online brand communities, sources of support, information support, emotional support, customer feedback, word-of-mouth recommendation, moderating effect
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