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Cited by 594

The DOI matches its Crossref record; 74 of the 74 references it cites were found in a registry or an index.

The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants

Konuk, Faruk Anıl·2019·Journal of Retailing and Consumer Services
DOI 10.1016/j.jretconser.2019.05.005
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Abstract

Abstract The emerging trend of organic food consumption is manifested by the opening of organic food restaurants in the hospitality sector. In this respect, drawing on cue utilization theory, stimulus-organism-response (S–O-R) theory, equity theory and the principle of dual entitlement, the aim of the current study is to investigate the role of perceived food quality (PFQ), price fairness (PF), perceived value (PV) and customer satisfaction (CS) on customers' revisit and word-of-mouth (WOM) intentions towards organic food restaurants. For this purpose, the empirical data were collected by means of a written survey instrument from customers who had previously visited an organic food restaurant. The hypotheses were analyzed with maximum-likelihood estimation. The findings revealed that PFQ positively influences PF and PV. The significant positive relationships were also confirmed between PF, PV, and CS. The findings were also supported that consumers’ behavioral intentions are influenced by CS. Furthermore, CS acts as a partial mediator among PFQ, PF, PV and behavioral intentions. Some significant theoretical and managerial insights are also presented.

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Metadata

Authors
Konuk, F. A.
Venue
Journal of Retailing and Consumer Services
Publisher
Elsevier BV
Published
2019-09
Volume
50
Pages
103-110
ISSN
0969-6989 (ISSN-L)
DOI
10.1016/j.jretconser.2019.05.005
OpenAlex
W2944364847
Cited by
594
References
74
FWCI
78.94
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants. https://app.cochat.ai/papers/10.1016/j.jretconser.2019.05.005
The paper
Konuk, F. A. (2019). The influence of perceived food quality, price fairness, perceived value and satisfaction on customers’ revisit and word-of-mouth intentions towards organic food restaurants. Journal of Retailing and Consumer Services. https://doi.org/10.1016/j.jretconser.2019.05.005

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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.